E-Commerce Product Specialist

1 week ago

Sydney, New South Wales, Australia beBeeEnricher Full time $60,000 - $95,000
Product Enrichment Specialist

As a key member of our team, you will play a crucial role in ensuring the seamless integration of products across our online platform.

About this role:

  • You will be responsible for managing the end-to-end enrichment process for e-commerce, encompassing data points and photography.
  • Ensure that product enrichment is efficiently managed with strong attention to detail and timely execution.
  • Develop product descriptions using available product data and aligning them with our brand's tone and voice.
  • Manage product samples for photography and collaborate with re-touchers to expedite photo returns.
  • Foster relationships with brands and store teams to obtain required samples for photographing.
  • Own product data on-site, guaranteeing accuracy to deliver an exceptional customer experience and minimize returns.
  • Standardize the product experience (visuals, angles, background) across the website for different categories.
  • Optimize the user filtering experience by associating relevant attributes to products.
  • Collaborate with the E-commerce/SEO team to optimize products for SEO, driving traffic to the site from organic search.
  • Build strong relationships with brands to ensure timely product information provision, facilitating the enrichment process.
  • Oversee the onboarding of new brands.
  • Work closely with the product and E-commerce teams to maintain consistent pricing across both ERP and e-commerce platforms.
  • Deliver results accurately and within deadlines.

E-commerce Responsibilities:

  • Support the E-commerce team with onsite UAT testing and QA checks for new website developments/deployments.
  • Assist the E-commerce team with the upload of blog articles to the website and other onsite content and SEO updates.

Customer Experience:

  • Partner with various departments to ensure a best-in-class customer experience.
  • Serve as the primary point of contact for operational and product concerns.
  • Contribute to special projects that enhance customer experience.
  • Provide ad-hoc reporting support when necessary.
  • Monitor and analyze relevant website metrics, taking appropriate action.

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