Retail Ambassador

1 week ago

Wollongong City Council, Australia beBeeCustomerService Full time $40,000 - $80,000
Customer Service Associate

We are seeking a highly motivated and enthusiastic individual to join our retail team as a Customer Service Associate.

As a key member of our store staff, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for every customer. Your primary focus will be on providing assistance with product inquiries, making recommendations, and helping customers locate products that meet their needs.

Responsibilities
  • Engage with customers in a friendly and approachable manner, building rapport and trust to enhance the overall shopping experience.
  • Provide accurate product information, including features, benefits, and pricing, to help customers make informed purchasing decisions.
  • Recommend relevant products based on customer preferences and needs, driving sales and increasing customer satisfaction.
  • Assist with processing transactions, handling returns, and resolving customer complaints in a professional and courteous manner.
  • Maintain a high level of knowledge about products, services, and promotions, staying up-to-date with new releases and upcoming events.
  • Work collaboratively with colleagues to achieve sales targets, promote events, and maintain a clean and organized store environment.
Requirements
  • Previous experience in a customer-facing role is desirable but not essential.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.
  • Demonstrated enthusiasm and passion for delivering outstanding customer service, with a commitment to excellence in all interactions.
Benefits
  • Enjoy a 30% discount on purchases for yourself, friends, and family.
  • Take advantage of exclusive discounts on gym memberships, wellness programs, and entertainment options.
  • Pursue career advancement opportunities within our company, with a focus on developing your skills and expertise.
  • Participate in engaging in-store competitions and sales incentives, driving motivation and teamwork.
  • Receive recognition and rewards for milestones achieved and years of service completed.
Company Values

Our company values diversity and inclusion, striving to create an environment where everyone feels welcome and empowered to succeed.

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