Luxury Hospitality Leader

2 days ago

Brisbane, Queensland, Australia beBeeOpportunity Full time

Company Overview

Sofitel Noosa Pacific Resort is set to relaunch in 2025 following a major transformation that will redefine luxury on the Sunshine Coast.

The resort aims to become the most dynamic and sought-after workplace in Noosa, where ambition meets opportunity and every day celebrates the best of coastal living.

The position available is for a Head Concierge who will be the welcoming face of Sofitel, setting the tone from the moment guests arrive. The role involves leading a high-energy team, curating unforgettable local experiences, and delivering five-star moments with effortless flair.

Job Responsibilities

  • Be the primary contact for VIPs, long-term residents, and high-profile guests.
  • Coordinate amenities, transport, and special requests with warmth and precision.
  • Curate bespoke Noosa experiences through strong vendor relationships and local expertise.

Team Leadership & Culture

  • Lead, train, and mentor the concierge team to deliver seamless, discreet service.
  • Manage rosters, performance, and team development while fostering a culture of excellence.
  • Drive upselling and guest engagement through proactive service and promotional initiatives.

Operations & Administration

  • Oversee reporting, budgeting, and cost control to meet financial goals.
  • Ensure compliance with WHS, safety, and service protocols across all touchpoints.

Requirements

What We're Looking For

  • Proven leadership in luxury hotel Concierge or Front Office roles.
  • Impeccable grooming, guest service standards, and local area knowledge.
  • Proficiency in OPERA PMS and Microsoft Office.
  • Full Australian working rights (PR or Citizen).
  • Valid Driver's License, RSA, and current First Aid / CPR certification.
  • Physical capability for manual handling (up to 23kg) and standing for extended periods.
  • Flexible availability across a rotating roster, including weekends and public holidays.
  • Les Clefs d'Or membership (or actively pursuing).
  • Hospitality or tourism qualification (preferred).
  • Second language skills (preferred).

Benefits

  • 30% off food & beverage at Accor properties worldwide.
  • Generous accommodation discounts at 4,500+ Accor properties across 110 countries.
  • Professional development via the Accor hotels academy.
  • Career mobility across Accor's global brands.
  • A commitment to diversity, inclusion, and promoting diverse talent.

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