Senior IT Support Specialist

5 days ago


Mulgrave, Victoria, Australia Kmart Full time
About the Role

We are seeking a highly skilled and motivated IT Service Desk Analyst to join our team at Kmart. As a key member of our IT team, you will be responsible for delivering exceptional customer service and technical support to our stores and employees.

Key Responsibilities
  • Provide expert technical support for a range of IT issues, including hardware, software, and network-related problems.
  • Manage and prioritize incoming service requests and incidents to ensure timely resolution.
  • Monitor IT systems and infrastructure to proactively identify and address potential issues.
  • Create and maintain accurate records of issues and resolutions to improve future troubleshooting processes.
  • Train and mentor junior team members to ensure they have the skills and knowledge needed to succeed in their roles.
Requirements
  • Demonstrated experience in a Service Desk/Helpdesk role within a retail or similar environment.
  • Strong knowledge of IT systems, including experience with troubleshooting hardware, software, and network issues.
  • Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical users.
  • Demonstrated ability to analyze problems, identify solutions, and implement them efficiently.
  • A strong commitment to delivering high-quality customer service and maintaining a positive user experience.
What We Offer
  • A team member discount card that gives you a discount at Kmart and Bunnings.
  • Access to the Kmart for You benefits program, which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health.
  • A dynamic learning and support program to help you develop your skills and advance your career.
  • Opportunities to work with a diverse and inclusive team and contribute to the success of a leading retailer.


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