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Senior IT Support Specialist
2 months ago
At Kmart, we're committed to delivering exceptional customer experiences. As a Senior Service Desk Analyst, you'll play a critical role in ensuring our customers receive top-notch support for their IT needs.
Key Responsibilities:
- Provide expert technical support for a range of IT issues, including hardware, software, and network-related problems.
- Manage and prioritize incoming service requests and incidents to ensure timely resolution.
- Monitor IT systems and infrastructure to proactively identify and address potential issues.
- Create and maintain accurate records of issues and resolutions to improve future troubleshooting processes.
- Train and mentor junior team members to enhance their skills and knowledge.
Requirements:
- Demonstrated experience in a Service Desk/Helpdesk role within a retail or similar environment.
- Strong knowledge of IT systems, including experience with troubleshooting hardware, software, and network issues.
- Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical users.
- Demonstrated ability to analyze problems, identify solutions, and implement them efficiently.
- A strong commitment to delivering high-quality customer service and maintaining a positive user experience.
What We Offer:
- A team member discount card that gives you a discount at Kmart and Bunnings.
- Access to the Kmart for You benefits program, which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health.
- A dynamic learning and support program to help you grow and develop in your career.
- Opportunities to fast-track your career through our Mentor Program.
- A Kudos recognition program, where you can be recognized by your peers for your contributions and achievements.