Robotic Process Improvement Expert
7 days ago
About Our Team
We are a global team of doers that work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences around the world.
Job Description:
We are seeking a Robotics Change Management Engineer to join our team. As a key member of our organization, you will be responsible for creating and maintaining problem resolution procedures and identifying needs for new tools to support existing solutions.
Key Responsibilities:
- Create and maintain problem resolution procedures and identify need for new tools to support existing solutions.
- Leverage existing guides, task lists, and configuration processes, systems, and tools to deploy software at Amazon Robotics sites around the world.
- Monitor queues and respond to issues within defined SLAs.
- Develop processes to implement product upgrades on fielded Amazon Robotics products.
- Oversee multiple robotics implementation, upgrade, and enhancement projects ensuring program goals are met; identifying opportunities for continuous improvement, and driving change for the identified opportunities.
Requirements:
- 1+ years of quality assurance engineering experience.
- Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems, or equivalent.
- Experience working with AWS services such as S3, EC2, SNS, SQS.
- Knowledge and/or working experience with Linux (RHEL, Ubuntu).
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Proven ability to root cause issues, drive improvements, and apply preventive measures.
- Previous experience managing complex technical projects.
- Previous experience with AWS services.
- Experience working closely with development and business teams to communicate problem impacts and to understand business requirements.
- Exposure to process improvement methodologies (Six Sigma, TQM, Kaizen, and Lean manufacturing methodology).
- Experience with system or process investigation and analysis to solve customer problems.
- Exposure to object-oriented programming languages.
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