Operational Leadership Role

2 weeks ago

Wollongong, New South Wales, Australia beBeeInnovator Full time $100,000 - $120,000

At StarTrack, we're focused on our people, on teamwork and on helping you to succeed. We know a thing or two about delivery.

**About the role**

You will lead the A.M. shift of 35-40 team members, ensuring service and performance goals are met. Responsibilities include analysing performance, identifying improvement opportunities, and collaborating with peers to enhance operations.

**Key responsibilities**

  • Manage internal and external stakeholder relationships with a focus on customer management and service requirements
  • Develop and foster a capable support and team network for on-time processing and commitment to team objectives
  • Lead change and innovation, implementing new cultural practices, systems, and processes to delight customers

**You'll also**

  • Analyse daily activities to identify issues and develop improvement plans
  • Provide information to key stakeholders for decision-making purposes
  • Assist with target management, implementing control measures

**Requirements**

You possess a unique blend of qualities that set you apart, demonstrating a natural talent for leading teams with a kind and fair approach. As a results-driven and passionate leader, you are eager to foster growth, thriving on building trust and instilling self-confidence in your team through respectful feedback.

**Essential skills**

  • Ability to assimilate and produce information when reporting, and effectively present key findings to internal and external stakeholders
  • Sound analytical and problem-solving skills, alongside strong influencing and negotiating skills
  • Great understanding of achieving results from a service perspective, with sound operational decision making

**Benefits**

Strong Career development, Genuinely influence our organisational culture, Ensure we deliver on our values of Trust, Inclusivity, Empowerment and Safety every day

**Together we can**

Deliver exceptional outcomes together as a team

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