Chief Patient Experience Officer

1 week ago

Sydney, New South Wales, Australia beBeePatientExperience Part time $73,551 - $75,219

Enhance Patient Experience

We are seeking a passionate and customer-focused individual to join our team as a Patient Experience Officer. This role is responsible for improving the journey of patients and families through the Emergency department, enhancing communication and experience.

The successful candidate will possess excellent interpersonal skills, be able to work independently with minimal supervision, and have computer literacy. They will also be able to demonstrate resilience, flexibility, and initiative, as well as sound negotiation and problem-solving skills.

This is an opportunity to make a meaningful difference in the lives of children and young people. Our network is committed to maintaining a child-safe culture and prioritizing the safety, welfare, and wellbeing of children and young people.

Key Responsibilities:

  • Improve patient and carer communication in the Emergency department waiting room
  • Oversee the coordination of patient and carer communication
  • Develop and implement strategies to enhance the patient experience
  • Collaborate with clinical staff to ensure seamless communication and care

Requirements:

  • Customer-focused service delivery skills
  • Excellent interpersonal skills
  • Computer literacy
  • Sound negotiation and problem-solving skills
  • Ability to work as part of a team

About Us:

We are a leading healthcare provider in Australia, caring for thousands of children each year. We value diversity and inclusion and welcome applications from suitably qualified candidates from diverse backgrounds.

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