ICT Contract Specialist

2 days ago

Canberra, ACT, Australia beBeeProcurement Full time $120,000 - $150,000
Job Title: ICT Procurement and Contracts Manager

This role involves providing specialist advice and managing the procurement and contract management of IT infrastructure, on premise software, software as a service, and professional services. The successful candidate will be responsible for managing and implementing complex ICT procurement and contract management, including contract negotiation, performance management, vendor relationship management, contract governance, and quality assurance.

Duties Include:
  • Establish and manage several ICT contracts simultaneously to ensure contract agreements align with agency's strategic objectives.
  • Manage existing IT vendors in terms of performance to contract and the provision of services/products, addressing any non-performance or non-compliance, as outlined in their contract, SLAs, and/or performance metrics.
  • Identify and maintain vendor performance metrics on technical, process, and business outcomes.
  • Provide advice on government-coordinated arrangements for ICT procurement.
  • Prepare all documentation in the procurement and contract life cycle.
  • Lead complex contractual negotiations on behalf of ICT with key business stakeholders.
  • Conduct market research and analysis to identify potential ICT vendors and keep abreast of industry trends and developments.
  • Prepare and manage contracts and agreements with ICT vendors, including the monitoring of performance, delivery, and payment schedules.
  • Document all stages of procurement and contract management activities to provide a clear audit trail.
  • Provide high-level support, advice, and reports on procurement and contract management activities and identify ways to improve the delivery of contract management and procurement for ICT services.
  • Maintain the highest degree of probity and discretion in respect to all procurement undertaken.
  • Report on the performance of vendors to ensure delivery in line with contractual and performance metrics to ensure quality of service.
  • Build and maintain key relationships with vendors, technical staff, and stakeholders to determine and resolve issues, identify opportunities, and inform vendor strategies.
  • Monitor and manage IT contracts against budget forecast.
Qualifications and Experience Required for Role:
  • Certificate IV in Procurement and Contracting and/or equivalent experience of 5 years or more in ICT procurement.
  • Knowledge and experience in the management of performance-based ICT service contracts within a large organization.
  • Demonstrated problem identification and problem-solving skills, including the ability to record data, analyze, and report the issue concisely in plain language.
  • Demonstrated experience in the preparation of procurement and contract management life-cycle documentation.
  • Well-developed negotiation skills, including the ability to negotiate with influence, including strong facilitation and presentation skills.
  • Demonstrated experience in managing external vendors and experience in analyzing and reviewing contract performance in accordance with contractual obligations.
  • Highly developed communication skills, with proven ability to communicate and build and effectively manage complex internal and external stakeholder relationships.
  • Experience with various sizes of ICT projects and contracts, with a track record of adhering to time-lines and budgets.

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