Field Support Specialist

3 days ago


Melbourne, Victoria, Australia Oracle Full time
Job Summary

We are seeking a highly skilled and experienced Field Support Specialist to join our team at Oracle. As a Field Support Specialist, you will be responsible for providing technical support and service programs to our customers, ensuring a high level of customer satisfaction and resolving complex technical issues.

Key Responsibilities
  • Provide technical support and service programs to customers, including product performance/maintenance, product installation, project management, site planning, and professional services.
  • Proactively coordinate resources, problem resolution, problem escalation, and the use of system-level diagnostics.
  • Understand service processes and options linked with customer specifications.
  • Identify and solve a wide range of technical problems.
  • Work primarily at customer sites, with occasional travel required.
  • Participate in the regional standby rotation program, ensuring 24-hour commitment to support customer specifications.
Requirements
  • Strong technical skills and experience in providing technical support and service programs.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment with diverse functional elements.
  • Strong communication and interpersonal skills.
  • Ability to travel at short notice, with occasional long-term assignments.
What We Offer

As a Field Support Specialist at Oracle, you will have the opportunity to work with a global team of experts, providing technical support and service programs to our customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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