Stratco Customer Service Representative

4 days ago


Gepps Cross, South Australia Stratco Full time
About the Role

We are seeking a motivated professional to join our Gepps Cross Retail Customer Service Centre (CSC) team. As a key member of our team, you will be responsible for delivering exceptional customer service and sales through telephone interactions.

Your primary duties will include:

  • Providing accurate and timely responses to customer inquiries
  • Selling Stratco products and services over the phone
  • Keying of orders and ensuring efficient order processing
  • Liaising with manufacturing, retail, and despatch teams to ensure seamless communication and collaboration
  • Regularly communicating with store managers to stay informed about store operations and performance
Requirements

To succeed in this role, you will need:

  • Previous experience in customer service or internal sales
  • Excellent data entry skills and attention to detail
  • A strong focus on customer satisfaction and a sense of urgency to achieve results
  • Highly developed interpersonal and communication skills to effectively interact with customers and colleagues
  • The ability to work in a fast-paced sales environment and adapt to changing circumstances
  • Flexibility to work alternate weekends, which may include weekend loadings and penalty rates
Benefits

We offer a range of benefits to support your career growth and well-being:

  • A competitive salary: $60,000 - $80,000 per annum, depending on experience
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A comprehensive health and wellbeing program to promote physical and mental health
  • A traineeship and apprentice program to support your career advancement
  • Career development opportunities to help you grow within the company
  • Paid parental leave and employee referral incentives
  • A private health corporate discount and flu vaccinations
  • An employee assistance program to provide confidential support and guidance


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