Stratco Customer Service Representative
4 days ago
We are seeking a motivated professional to join our Gepps Cross Retail Customer Service Centre (CSC) team. As a key member of our team, you will be responsible for delivering exceptional customer service and sales through telephone interactions.
Your primary duties will include:
- Providing accurate and timely responses to customer inquiries
- Selling Stratco products and services over the phone
- Keying of orders and ensuring efficient order processing
- Liaising with manufacturing, retail, and despatch teams to ensure seamless communication and collaboration
- Regularly communicating with store managers to stay informed about store operations and performance
To succeed in this role, you will need:
- Previous experience in customer service or internal sales
- Excellent data entry skills and attention to detail
- A strong focus on customer satisfaction and a sense of urgency to achieve results
- Highly developed interpersonal and communication skills to effectively interact with customers and colleagues
- The ability to work in a fast-paced sales environment and adapt to changing circumstances
- Flexibility to work alternate weekends, which may include weekend loadings and penalty rates
We offer a range of benefits to support your career growth and well-being:
- A competitive salary: $60,000 - $80,000 per annum, depending on experience
- Ongoing training and development opportunities to enhance your skills and knowledge
- A comprehensive health and wellbeing program to promote physical and mental health
- A traineeship and apprentice program to support your career advancement
- Career development opportunities to help you grow within the company
- Paid parental leave and employee referral incentives
- A private health corporate discount and flu vaccinations
- An employee assistance program to provide confidential support and guidance
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