Administration Manager

2 days ago

Perth, Western Australia beBeeLeadership Full time $90,000 - $120,000
Job Overview

The Role of a Team Leader in WA Rebate Scheme Administration is a key position that oversees the administration of the scheme ensuring compliance, accuracy, and efficiency in all operations. As a leader, you will be accountable for quality assurance reviews each month, conducting thorough quality checks day to day, and providing guidance, training, and support to your team.

This role involves leading a team based in Western Australia and South Australia. You will be responsible for managing queues, ensuring tasks are completed within required timeframes and handling escalations. Responding to queries via internal communication channels is also a crucial part of this role.

You will also identify process gaps and implement improvements to enhance overall efficiency. Strong leadership, analytical thinking, and a proactive approach to continuous improvement are essential for success in this role.

Key Responsibilities
  • Quality Assurance & Compliance
    • Conduct detailed quality checks on processes to ensure adherence to regulatory requirements.
    • Identify discrepancies in applicant information and escalate any concerns regarding accuracy or potential risks.
    • Ensure all activities comply with industry standards and guidelines.
  • Team Leadership & Development
    • Lead, manage, and mentor a team of Rebate Specialists.
    • Provide coaching and support to team members to improve accuracy and efficiency in rebate processes.
  • Performance & Reporting
    • Monitor key performance indicators (KPIs) and identify opportunities for improvement in efficiency, quality, and turnaround times.
    • Prepare and present reports on team performance and workflow management.
  • Process Improvement & Technical Support
    • Collaborate with stakeholders to identify areas for improvement.
    • Assist in developing and implementing process enhancements to improve efficiency and reduce errors.
  • Escalations & Issue Resolution
    • Serve as the primary escalation point for rebate-related issues and high-priority applications.
    • Work closely with internal teams to resolve discrepancies and ensure smooth processing of applications.
    • Provide prompt responses to queries from stakeholders, ensuring concerns are addressed effectively.
  • Day-to-Day Operations Support
    • Manage workflows to ensure timely completion of tasks.
    • Support the onboarding process for new hires by ensuring a structured and smooth transition into their roles.
Required Skills and Qualifications
  • 2+ years of people management experience within the finance industry.
  • Knowledge of financial regulations and compliance standards related to customer verification.
Key Competencies
  • Proven ability to lead, motivate, and develop a high-performing team.
  • Strong understanding of lending products and risk assessment principles.
  • Excellent communication, interpersonal, and presentation skills.
  • Demonstrated ability to identify and implement process improvements.
  • Strong analytical and problem-solving skills.
  • Knowledge of relevant Australian regulations and compliance requirements.

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