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Mandarin Speaking Workplace Coach
2 months ago
ABOUT YOU
Our Workplace and Education care coaches are essential to the Uniting team, embodying the principles of Inspired Care.
This position is pivotal in executing our person-centred care philosophy.
Our Workplace and Education care coaches collaborate with care staff to ensure that services are provided at an exceptional standard by qualified personnel.
Once established, they proactively identify educational opportunities to engage and enhance the capabilities of the entire care team.ABOUT THE ROLE
This position involves working at Uniting Quong Tart, our facility catering to Chinese-speaking clients.
Effectively communicate with clients who have diverse needs and backgrounds, serving as a crucial point of contact during their initial adjustment period.
Support residents by partnering with staff to deliver direct care.
Assist Homemakers in fostering team cohesion and cultivating a positive home environment.
Coordinate and facilitate high-quality, timely education to enhance the skills of all team members.
Uphold the rights and privacy of our clients, adhering to relevant policies and regulations.
Strive for continuous improvement in our services to ensure compliance with Aged Care Accreditation Standards.
YOUR RESPONSIBILITIES
Education and Coaching
Operational Processes
Client Management
People Leadership
Organisational Responsibilities
Professional Responsibilities
WHAT YOU WILL NEED
QUALIFICATIONS:
Certificate IV in Aged Care with proven care experience – working towards Certificate IV in Workplace Training and Assessing is not mandatory.
ADDITIONAL REQUIREMENTS
Strong understanding of Aged Care Standards
Familiarity with key aged care policies
Excellent communication skills with staff and demonstrated customer service abilities, fostering positive relationships
A talent for collaborative teamwork and the confidence to work independently
Aptitude for problem-solving, negotiation, mediation, and conflict resolution
Meticulous attention to detail
Experience in coordinating and delivering educational programs
Solid understanding of Work Health and Safety principles and risk management practices
Proficient in technology, capable of documenting and communicating electronically, including via email and mobile devices
Experience with client/care management systems
Exceptional organisational and time management skills.
WHAT WOULD BE ADVANTAGEOUS
A comprehensive understanding of the health, social, or aged care service sectors
Previous experience in coaching and quality systems management
Current First Aid certification
ABOUT US
At Uniting, we are committed to making a positive impact in the world. We strive to inspire individuals, invigorate communities, and address social injustices.
Our services encompass aged care, disability support, community services, and chaplaincy, and we actively engage in social justice and advocacy issues that affect those we serve.
As an organisation, we celebrate diversity and welcome all individuals, regardless of lifestyle choices, ethnicity, faith, sexual orientation, or gender identity.
We believe that choice is paramount.Uniting is the largest provider of aged care in NSW and the ACT, serving over 15,000 individuals through our various services.
We offer a range of services including aged care homes, independent living, in-home care, community support, healthy living for seniors, and respite care.
