Card Fraud Payment Disputes Specialist

4 weeks ago


Brisbane, Queensland, Australia Great Southern Bank Full time
About the Role

We are seeking a highly skilled and experienced Card Fraud Payment Disputes Officer to join our team at Great Southern Bank. As a key member of our Financial Crime team, you will play a critical role in investigating and resolving card fraud disputes, ensuring the best possible outcomes for our customers.

Key Responsibilities:

  • Investigate and resolve card dispute cases in a timely and efficient manner
  • Manage Visa and Mastercard dispute cases to achieve the best possible results for our customers
  • Respond to customer inquiries and provide excellent communication and support
  • Maintain accurate records and reports to meet regulatory requirements
  • Work collaboratively with internal stakeholders to resolve disputes and improve processes

About You

We are looking for a highly motivated and experienced professional with a strong background in customer service or financial services. You will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team. You will also have advanced computer skills and be comfortable working in a fast-paced environment.

What We Offer

At Great Southern Bank, we are committed to building a strong and inclusive workplace culture. We offer a range of benefits and incentives to support your career and well-being, including flexible working arrangements, professional development opportunities, and a comprehensive employee benefits program.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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