Technical Support Expert

7 days ago


Perth, Western Australia WesTrac Full time
Key Responsibilities
  • Provide High-Level Support: Offer specialist support and services to customers on a range of Caterpillar technology products such as MineStar office.
  • Troubleshoot Integrated Systems: Troubleshoot integrated systems ranging from basic machine sensors to advanced onboard control units, displays, network diagnosis, application servers, and database issues.
  • Consult with Stakeholders: Consult with all stakeholders through identification and scoping of technical compatibilities and requirements of the MineStar products to ensure successful upgrades and new deployments for customers' mine sites.
Skills & Experience:
  • Demonstrated experience within a similar role and environment.
  • Experience as a controller or builder with Fleet or AHS sites and Microsoft Active Directory.
  • Advanced knowledge of the MineStar office environment.
  • Knowledge of VM environments and virtualization.
  • Excellent communication skills (written, verbal and interpersonal) with the ability to cultivate relationships at all levels.
  • Advanced problem-solving skills and the ability to troubleshoot, ideally in a support environment.


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