Technical Support Specialist

4 days ago


Perth, Western Australia Roy Hill Holdings Pty Ltd Full time
Job Description

The Roy Hill Holdings Pty Ltd is seeking a skilled Technical Analyst to join their Operational Technology team. As a key member of the team, you will be responsible for providing technical support and maintenance for the company's business applications.

This role involves troubleshooting application issues, ensuring optimal performance, and collaborating with various teams to implement and enhance application solutions that support the organisation's operational efficiency and business goals.

  • Duties:
  • Provide technical support for business applications, resolving issues and ensuring minimal downtime.
  • Troubleshoot and diagnose application-related problems, working with vendors and internal teams as needed.
  • Monitor application performance and implement improvements to optimize efficiency.
  • Assist with the deployment, configuration, and maintenance of business applications.
  • Collaborate with business users to understand their needs and provide technical solutions.
  • Document and track application issues and resolutions using Service Now.
  • Conduct regular application maintenance, updates, and patches.
  • Develop and maintain technical documentation, including user guides and support procedures.
  • Provide training and support to end-users on application functionality and best practices.
  • Assist projects with software evaluation solutions.

About the Company:

Roy Hill is a world-class mining company, leading the way through innovative, integrated mining rail and port operations, to export iron ore safely and efficiently from West Australia's Pilbara region.

We are a company where people matter. We support our team to reach their full potential by providing generous benefits and opportunities, empowering them to actively contribute to our success and that of our state and country.



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