Technical Product Expert

4 days ago

Perth, Western Australia WesTrac Full time

Company Overview

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions. At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves.

We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Salary and Benefits

This role offers a competitive salary and a comprehensive benefits package, including paid parental leave, secondary carers leave, salary sacrificing, novated leasing, income protection insurance, and more than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.

Additionally, you will have access to discounts with BUPA, Fitness Passport to access multiple gyms across Australia, and EAP access to support you and your immediate family.

Job Description

The Technical Product Expert will join our Technology Department on a Full-time basis at our Perth Precinct. This role involves extensive knowledge of both onboard and office aspects of the MineStar Command for Hauling, Fleet and Terrain products, which includes aspects of the MineStar Controller & Builder roles.

Potential candidates with the right skillset that have experience in areas of design and maintenance of IT networks and databases, that includes sound knowledge in areas of database queries and controller builder design for database dependencies and/or software development will be provided training opportunities to develop the required skillset.

The successful individual will be flexible, highly professional, and focused on working in partnership with all teams in the technology division, as well as actively contributing to the development of technical documentation, product training, advanced analysis and resolution of technology related issues.

Key Responsibilities:
  • Provide high-level specialist support and services to customers on a range of Caterpillar technology products such as MineStar office.
  • Troubleshoot integrated systems ranging from basic machine sensors to advanced onboard control units, displays, network diagnosis, application servers, and database issues.
  • Providing development and support to the WesTrac Autonomous Training Facility located in Collie.
  • Consult with all stakeholders through identification and scoping of technical compatibilities and requirements of the MineStar products to ensure successful upgrades and new deployments for customers mine sites.

Required Skills and Qualifications

To be successful in this role, you will need to have demonstrated experience within a similar role and environment, including experience as a controller or builder with Fleet or AHS sites and Microsoft Active Directory.

You should also have advanced knowledge of the MineStar office environment, knowledge of VM environments and virtualization, excellent communication skills (written, verbal and interpersonal) with the ability to cultivate relationships at all levels, and advanced problem-solving skills and the ability to troubleshoot, ideally in a support environment.

Our Commitment

At WesTrac, we are committed to creating a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds.

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