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Technical Support Engineer

1 week ago


Perth, Western Australia Peoplebank Australia Ltd Full time

Technical Support Specialist Job Description

 

Job Summary:

 

This Technical Support Specialist position involves providing expert-level technical support to our applications, ensuring seamless operation, and troubleshooting complex issues.

 

Key Responsibilities:

 

  • Responsible for identifying and resolving application errors, improving system performance, and minimizing downtime.
  • Collaborate with developers to address application bugs, improve user experience, and report system issues.
  • Ensure compliance with security protocols and regulations while managing user access.

 

Required Skills and Qualifications:

 

  • Deep understanding of Business Logic Engines (BLE) and associated technologies.
  • Expertise in Document Management Systems (DMS), including capture and OCR processes.
  • Strong knowledge of Email Processing Automation and its implementation.
  • Experience with Java Application Hosting and related infrastructure.
  • Advanced skills in ETL Solutions, particularly with IBM DataStage.