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Technical Support Engineer
1 week ago
Technical Support Specialist Job Description
Job Summary:
This Technical Support Specialist position involves providing expert-level technical support to our applications, ensuring seamless operation, and troubleshooting complex issues.
Key Responsibilities:
- Responsible for identifying and resolving application errors, improving system performance, and minimizing downtime.
- Collaborate with developers to address application bugs, improve user experience, and report system issues.
- Ensure compliance with security protocols and regulations while managing user access.
Required Skills and Qualifications:
- Deep understanding of Business Logic Engines (BLE) and associated technologies.
- Expertise in Document Management Systems (DMS), including capture and OCR processes.
- Strong knowledge of Email Processing Automation and its implementation.
- Experience with Java Application Hosting and related infrastructure.
- Advanced skills in ETL Solutions, particularly with IBM DataStage.