Shipping Portfolio Leader

3 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $100,000 - $150,000
Shipping Operations Manager

We are seeking an experienced Shipping Operations Manager to lead our shipping portfolio and drive performance excellence. This is a key role in our team, responsible for managing the daily operational performance of our shipping operations.

Key Responsibilities:

  • Operational Management & Performance:
    • Manage key metrics such as on-time delivery, cost per parcel, tracking accuracy, and loss/damage rates.
    • Serve as primary operational point of contact for major carriers.
    • Conduct regular performance reviews with carrier partners to address service issues and identify improvement areas.
    • Troubleshoot and resolve high-priority shipping escalations and operational disruptions in a timely manner.
  • Carrier Relationship & Strategy:
    • Support development and execution of carrier strategy.
    • Assist in contract negotiations and rate reviews.
    • Onboard and integrate new carrier partners and services into our platform.
    • Stay abreast of market trends and competitive intelligence within the logistics sector.
  • Cross-Functional Collaboration:
    • Work closely with product and engineering teams to implement and improve shipping-related features and tools.
    • Partner with customer service team to develop resources and processes for resolving shipping-related inquiries.
    • Provide logistical expertise to support commercial and marketing initiatives.
  • Data Analysis & Reporting:
    • Utilize analytics tools to monitor performance and analyze root causes of issues.
    • Develop and present regular reports on shipping performance to internal stakeholders.

Requirements:

  • Essential:
    • 7 years of experience in logistics or supply chain management.
    • Demonstrable experience working with major and regional carriers.
    • Strong operational background with experience managing SLAs and KPIs.
    • Proven ability to build and maintain effective relationships with external partners and internal teams.
    • Analytical mindset with proficiency in data analysis and reporting tools.
    • Excellent problem-solving skills.
  • Highly Desirable:
    • Experience with analytics tools such as SQL or BI tools.
    • Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • Competitive salary and benefits package.

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