Shipping Portfolio Manager

2 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $90,000 - $120,000
Logistics Operations Manager\

eBay Australia's Vision:

We strive to change the way the world shops and sells by empowering millions of buyers and sellers in over 190 markets worldwide.

\

Our Company Values:

Our customers are our guiding force, authenticity thrives, bold ideas are welcomed, and everyone can bring their unique selves to work every day. We're committed to sustaining the future of our customers, company, and planet together.

\

About the Role:

You will join a team of passionate thinkers, innovators, and dreamers who help us connect people and build communities to create economic opportunity for all.

\Key Responsibilities:\
  • \
  • Operational Management & Performance\
    • \
    • Manage daily operational performance of eBay Australia's shipping portfolio focusing on key metrics: on-time delivery, cost per parcel, tracking accuracy, and loss/damage rates.\
    • Serve as primary operational point of contact for major domestic carriers (e.g., Australia Post, StarTrack, Sendle, CouriersPlease, Aramex).\
    • Conduct regular performance reviews (QBRs) with carrier partners to address service issues, identify improvement areas, and ensure service level agreements (SLAs) are met.\
    • Troubleshoot and resolve high-priority shipping escalations and operational disruptions in a timely manner.\
      • \
      • Carrier Relationship & Strategy\
        • \
        • Support development and execution of carrier strategy for Australia.\
        • Assist in contract negotiations and rate reviews providing data-driven insights on performance and cost.\
        • Onboard and integrate new carrier partners and services into the eBay platform.\
        • Stay abreast of market trends new service offerings and competitive intelligence within the Australian logistics sector.\
          • \
          • Cross-Functional Collaboration\
            • \
            • Work closely with eBay product and engineering teams to implement and improve shipping-related features and tools for sellers.\
            • Partner with customer service team to develop resources and processes for resolving shipping-related inquiries efficiently.\
            • Provide logistical expertise to support commercial and marketing initiatives aimed at growing the marketplace.\
              • \
              • Data Analysis & Reporting\
                • \
                • Utilize analytics tools (e.g., Excel, SQL, Tableau) to monitor performance analyze root causes of issues and identify opportunities for optimization.\
                • Develop and present regular reports on shipping performance to internal stakeholders.\
                  • \
Qualifications & Experience:\
  • \
  • Essential\
    • \
    • 7 years experience in logistics supply chain management or parcel carrier management preferably within e-commerce or fast-paced retail environment.\
    • Demonstrable hands-on experience working with Australia's major and regional carriers (e.g., Australia Post, StarTrack, Sendle etc.). You understand their systems processes and operational strengths and weaknesses.\
    • Strong operational background with experience managing SLAs KPIs and daily performance metrics.\
    • Proven ability to build and maintain effective relationships with external partners and internal teams.\
    • Analytical mindset with proficiency in data analysis and reporting tools (Excel is essential; SQL or BI tools are a plus).\
    • Excellent problem-solving skills and ability to thrive in dynamic environment.\
      • \
      • Highly Desirable\
        • \
        • Experience with eBay's platform as seller or deep familiarity with its seller tools and shipping solutions.\
        • Knowledge of cross-border shipping processes and challenges is advantageous.\
        • Bachelor's degree in Logistics Supply Chain Management Business or related field.\
          • ],

  • Shipping Portfolio Leader

    3 days ago

    Sydney, New South Wales, Australia beBeeOperations Full time $100,000 - $150,000

    Shipping Operations ManagerWe are seeking an experienced Shipping Operations Manager to lead our shipping portfolio and drive performance excellence. This is a key role in our team, responsible for managing the daily operational performance of our shipping operations.Key Responsibilities:Operational Management & Performance:Manage key metrics such as on-time...

  • Shipping Network Manager

    1 day ago

    Sydney, New South Wales, Australia beBeeLogistics Full time $70,000 - $95,000

    Job DescriptioneBay Global Shipping is seeking a dynamic and operational-focused professional to own and enhance our shipping network. In this pivotal role, you will be the expert on Australia's carrier landscape, managing day-to-day logistics performance, driving cost efficiencies, and ensuring our sellers have access to the best possible delivery options...

  • Manager, Shipping

    1 week ago

    Sydney, New South Wales, Australia eBay Full time $90,000 - $120,000 per year

    At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity...

  • Manager, Shipping

    2 days ago

    Sydney, New South Wales, Australia eBay Full time

    OverviewAt eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass,...

  • Manager, Shipping

    1 day ago

    Sydney, New South Wales, Australia EBay Full time

    Overview At e Bay, we're more than a global ecommerce leader — we're changing the way the world shops and sells.Our platform empowers millions of buyers and sellers in more than 190 markets around the world.We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass,...

  • Manager, Shipping

    2 days ago

    Sydney, New South Wales, Australia eBay Full time

    Overview At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our...

  • Manager, Shipping

    4 days ago

    Sydney, New South Wales, Australia eBay Full time

    At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity...

  • Manager, Shipping

    4 days ago

    Sydney, New South Wales, Australia eBay Full time

    At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity...

  • Logistics and Shipping Expert

    1 day ago

    Sydney, New South Wales, Australia beBeeLogistics Full time $70,000 - $95,000

    Job OverviewWe are seeking a skilled Manager of Logistics and Shipping to drive our shipping network in Australia. This role requires expertise in managing day-to-day logistics performance, driving cost efficiencies, and ensuring sellers have access to the best possible delivery options for their buyers.This pivotal position involves owning and enhancing our...

  • Shipping Network Manager

    23 hours ago

    Sydney, New South Wales, Australia beBeeLogistics Full time $70,000 - $95,000

    Our ideal candidate is a seasoned logistics professional with a proven track record of delivering exceptional results in fast-paced environments. This role requires strong leadership and operational management skills, as well as expertise in carrier relationships and strategy.Job DescriptionWe are seeking a dynamic and strategic-thinking Manager to join our...