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Logistics and Shipping Expert

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Sydney, New South Wales, Australia beBeeLogistics Full time $70,000 - $95,000
Job Overview

We are seeking a skilled Manager of Logistics and Shipping to drive our shipping network in Australia. This role requires expertise in managing day-to-day logistics performance, driving cost efficiencies, and ensuring sellers have access to the best possible delivery options for their buyers.

This pivotal position involves owning and enhancing our shipping portfolio, focusing on key metrics: on-time delivery, cost per parcel, tracking accuracy, and loss/damage rates.

Main Responsibilities:
  • Operational Performance Management: Manage operational performance of our shipping portfolio, focusing on key metrics.
  • Carrier Partnerships: Serve as primary operational point of contact for major domestic carriers and conduct regular performance reviews with carrier partners.
  • Troubleshooting and Escalation Resolution: Troubleshoot and resolve high-priority shipping escalations and operational disruptions in a timely manner.
Carrier Strategy & Development
  • Carrier Relationship Management: Support development and execution of carrier strategy for Australia and assist in contract negotiations and rate reviews.
  • Onboarding and Integration: Onboard and integrate new carrier partners and services into our platform.
  • Market Trends and Competitive Intelligence: Stay abreast of market trends, new service offerings, and competitive intelligence within the Australian logistics sector.
Cross-Functional Collaboration
  • Shipping Feature Implementation: Work closely with product and engineering teams to implement and improve shipping-related features and tools for sellers.
  • Customer Service Support: Partner with customer service team to develop resources and processes for resolving shipping-related inquiries efficiently.
  • Commercial and Marketing Initiatives: Provide logistical expertise to support commercial and marketing initiatives aimed at growing the marketplace.
Data Analysis and Reporting
  • Performance Monitoring: Utilize analytics tools to monitor performance, analyze root causes of issues, and identify opportunities for optimization.
  • Regular Reporting: Develop and present regular reports on shipping performance to internal stakeholders.