Customer Service Representative

4 days ago

Ballarat, Victoria, Australia McCain Foods Full time

Position Title: Customer Service Officer- FXT

Position Type: Temporary - Full-Time

Position Location: Ballarat

Requisition ID: 32801

At McCain Foods, we're committed to delivering exceptional service to our customers. As a Customer Service Officer, you'll play a key role in ensuring our customers receive accurate and timely order processing, including readying loads for shipment and managing inbound and outbound inquiries. You'll maintain effective daily communication with the McCain sales team and key stakeholders, responding to and resolving internal/external customer queries or complaints. This is a 6-month fixed term contract.

About the role

  • Participate in and act in accordance with all safety and Chain of Responsibility policies
  • Responsible for on time, accurate supply of orders
  • Provide informed, accurate and prompt responses to customer inquiries
  • Process and investigate to resolution customer returns
  • Provide load out summaries to cold stores and transport carriers
  • Create, distribute and file Incident Reports regarding defined McCain or Vendor performance failures

About you

  • Extensive experience in customer service within an FMCG environment inc. distribution / supply chain environment
  • Thrives handling multiple priorities at the same time
  • Accurate data entry skills and document management
  • Well organised approach to record keeping
  • Ability to establish and maintain interpersonal relationships
  • Can analyse information and use logic to address work related issues
  • High computer literacy with strong skills in Microsoft word, specifically Microsoft Excel


Why work with McCain Foods?

  • Employee & Family Assistance Program
  • Pioneering, innovative and dedicated development programs
  • Opportunity to Chip In and give back to the community as part of our paid volunteer program each year
  • Referral bonus incentive scheme
  • Exciting and collaborative work environment
  • McCain cares about sustainability and giving back to the community

Mccain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

Mccain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Employee Privacy Policy

Job Family: Customer Service
Division: ANZ
Department: ​Customer Service ​
Location(s): AU - Australia : Victoria : Ballarat

Company: McCain Foods (Aust) Pty.

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