Customer Service Representative
4 weeks ago
Position Title: Customer Service Officer- FXT
Position Type: Temporary - Full-Time
Position Location: Ballarat
Requisition ID: 32801
At McCain Foods, we're committed to delivering exceptional service to our customers. As a Customer Service Officer, you'll play a key role in ensuring our customers receive accurate and timely order processing, including readying loads for shipment and managing inbound and outbound inquiries. You'll maintain effective daily communication with the McCain sales team and key stakeholders, responding to and resolving internal/external customer queries or complaints. This is a 6-month fixed term contract.
About the role
- Participate in and act in accordance with all safety and Chain of Responsibility policies
- Responsible for on time, accurate supply of orders
- Provide informed, accurate and prompt responses to customer inquiries
- Process and investigate to resolution customer returns
- Provide load out summaries to cold stores and transport carriers
- Create, distribute and file Incident Reports regarding defined McCain or Vendor performance failures
About you
- Extensive experience in customer service within an FMCG environment inc. distribution / supply chain environment
- Thrives handling multiple priorities at the same time
- Accurate data entry skills and document management
- Well organised approach to record keeping
- Ability to establish and maintain interpersonal relationships
- Can analyse information and use logic to address work related issues
- High computer literacy with strong skills in Microsoft word, specifically Microsoft Excel
Why work with McCain Foods?
- Employee & Family Assistance Program
- Pioneering, innovative and dedicated development programs
- Opportunity to Chip In and give back to the community as part of our paid volunteer program each year
- Referral bonus incentive scheme
- Exciting and collaborative work environment
- McCain cares about sustainability and giving back to the community
Mccain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
Mccain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Employee Privacy Policy
Job Family: Customer Service
Division: ANZ
Department: Customer Service
Location(s): AU - Australia : Victoria : Ballarat
Company: McCain Foods (Aust) Pty.
-
Customer Service Representative
1 month ago
Ballarat, Victoria, Australia HOBAN Recruitment Full timeCustomer Service RepresentativeAt HOBAN Recruitment, we're seeking a highly skilled Customer Service Representative to join our team in Ballarat. As a key member of our team, you'll be responsible for delivering exceptional customer service to our clients, ensuring their satisfaction and loyalty.Key Responsibilities:Uphold our clients' policies, ensuring...
-
Customer Service Representative
1 day ago
Ballarat, Victoria, Australia Ausreo Pty Ltd Full timeOpportunity OverviewAusreo Pty Ltd is a leading manufacturer and supplier of concrete reinforcing products to the building and construction industry. We are seeking an experienced customer service representative to join our team in Ballarat, reporting to the Trade Service Centre Manager.
-
Customer Service Representative
1 month ago
Ballarat, Victoria, Australia Serco Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our Contact Centre team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Provide excellent customer...
-
Customer Service Representative
4 weeks ago
Ballarat, Victoria, Australia Federation University Australia Full timeFederation University Australia is seeking highly skilled individuals to join our team as Customer Service Representatives. In this role, you will provide exceptional customer service to current and prospective students at all levels of study, assisting with enquiries through all modes of services.About the RoleYou will be responsible for:Providing quality...
-
Customer Service Representative
4 weeks ago
Ballarat, Victoria, Australia Melba Support Services Full timeJob SummaryAt Melba Support Services, we are seeking a highly skilled and empathetic individual to join our team as a Customer Service Representative. This role is responsible for managing and responding to enquiries related to our services, providing accurate information, guidance and support to people seeking access to our services.Key...
-
Customer Service Representative
1 month ago
Ballarat, Victoria, Australia gforce employment + recruitment Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at gforce employment + recruitment. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.Key Responsibilities:Provide outstanding customer service to drive sales and support company...
-
Customer Service Representative
4 weeks ago
Ballarat, Victoria, Australia Belgravia Leisure Full timeThe RoleOur Member Services Officers are the backbone of our business, providing essential services such as sales, reception, and merchandising to our members, casual users, and potential new members in accordance with our established operational routines and procedures.The role involves prospecting, touring, closing, and getting referrals for future sales....
-
Customer Service Representative
4 weeks ago
Ballarat, Victoria, Australia Belgravia Leisure Full timeThe RoleOur Member Services Officers are the backbone of our business, providing essential services such as sales, reception, and merchandising to our members, casual users, and potential new members in accordance with our established operational routines and procedures.The role involves prospecting, touring, closing, and getting referrals for future sales....
-
Customer Service Representative
4 weeks ago
Ballarat, Victoria, Australia Belgravia Leisure Full timeThe Role:At Belgravia Leisure, our Member Services Officers are the backbone of our business, providing top-notch services to our members, casual users, and potential new members in accordance with our established operational routines and procedures.The role involves prospecting, touring, closing, and obtaining referrals for future sales. They will actively...
-
Customer Service Representative
4 weeks ago
Ballarat, Victoria, Australia Westpac Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Westpac. As a Personal Banking Advisor, you will be responsible for delivering exceptional customer service and providing financial solutions to our clients.Key ResponsibilitiesManage transactional and savings needs for our customersConnect customers with specialists...
-
Customer Service Representative
4 weeks ago
Ballarat, Victoria, Australia Federation University Australia Full timeFederation University Australia is seeking highly skilled and motivated individuals to join our team as Customer Service Representatives. As a key member of our Service Centre, you will provide exceptional customer service to current and prospective students at all levels of study, assisting with enquiries through all modes of services.About the RoleYou will...
-
Customer Service Representative
1 day ago
Ballarat, Victoria, Australia Domino's Full timeAbout Domino'sWe are a leading pizza company in Australia and New Zealand, with over 860 stores and 20,000 team members. Our mission is to connect people with faster, fresher, tastier food.As a Customer Service Representative at Domino's, you will play a crucial role in providing excellent customer service over the phone and in-store. Your primary...
-
Customer Service Representative
2 weeks ago
Ballarat, Victoria, Australia Ausreo Pty Ltd Full timeAusreo Pty Ltd is currently seeking a highly motivated and customer-focused Customer Service Representative to join our team in Ballarat. As a key member of our team, you will thrive in an environment where service, sales, and customer solutions are paramount. Your primary responsibilities will include:Providing excellent customer service and ensuring a...
-
Customer Service Representative
4 weeks ago
Ballarat, Victoria, Australia Westpac Full timeCustomer Service RepresentativeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team in Ballarat. As a key member of our branch team, you will be responsible for providing exceptional customer service, processing financial transactions, and promoting our banking products and services.Key ResponsibilitiesProvide exceptional...
-
Customer Service and Sales Representative
3 weeks ago
Ballarat, Victoria, Australia Telstra Full timeAbout the RoleWe are seeking an experienced Customer Service & Sales professional to join our team at Telstra. As a Customer Service and Sales Representative, you will be responsible for delivering exceptional customer service and sales experiences in our retail stores.Key ResponsibilitiesProvide quality customer service to all customersMaximise sales by...
-
Customer Service Representative
6 days ago
Ballarat, Victoria, Australia Domino's Full timeCompany OverviewDomino's is Australia and New Zealand's largest pizza company, with over 860 stores and 20,000 team members. We are passionate about connecting people with faster, fresher, tastier food.Estimated Salary: AU$50,000 - AU$65,000 per yearAbout the RoleWe are seeking a Customer Service Representative to join our in-store team. As a key...
-
Dynamic Customer Service Representative
6 days ago
Ballarat, Victoria, Australia Ausreo Pty Ltd Full timeWe are seeking a skilled Customer Service Representative to join our team in Ballarat, reporting to the Trade Service Centre Manager. This role will see you as the face of our company and enjoying being part of the local community.You will provide and maintain a professional and timely service with appropriate information to varied enquiries via phone, email...
-
Customer Service Representative
1 week ago
Ballarat, Victoria, Australia Telstra Full timeAbout the RoleWe are seeking an experienced Customer Service & Sales professional to join our retail team in Wendouree. As a Customer Service Representative, you will be responsible for providing quality customer service to all customers, maximising sales by providing latest product and service information, and achieving sales and performance targets.Job...
-
Customer Service Representative
1 week ago
Ballarat, Victoria, Australia Domino's Full timeAre you passionate about delivering exceptional customer experiences and working in a fast-paced environment? Do you have a strong desire to develop your skills and grow with a dynamic company?We are seeking a talented Customer Service Representative to join our team at Domino's, where you will be responsible for providing top-notch service to customers,...
-
Customer Service Representative
4 days ago
Ballarat, Victoria, Australia Ausreo Pty Ltd Full timeWe are currently seeking a motivated Customer Service Representative to join our team in Ballarat, reporting directly to the Trade Service Centre Manager.This role will see you as the face of our company, providing exceptional customer service and solutions. You will thrive in an environment where sales, service and customer satisfaction are paramount.The...