Customer Service Professional

4 days ago


Sydney, New South Wales, Australia beBeeConsultant Full time $70,000 - $90,000

Customer Service Consultant Job Description

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This is a customer-facing role that requires excellent communication skills, both phone and email. The Sales and Customer Service Consultant will be responsible for managing enquiries, providing product information, processing orders, and coordinating installations or service calls.

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Key Responsibilities:

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  • Manage inbound phone and email enquiries, providing product advice and solutions.", "
  • Prepare and follow up on quotations to convert opportunities into sales.", "
  • Manage leads and opportunities in our CRM (Salesforce).", "
  • Coordinate bookings for installations and service calls through our job management system (Ascora).", "
  • Build strong relationships with homeowners, builders, and contractors.", "
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Required Skills and Qualifications:

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  • Excellent communication skills, both phone and email.", "
  • Proven experience in sales and/or customer service, with a professional, customer-first approach.", "
  • Strong computer skills - MS Office, CRM/job management systems (Salesforce and Ascora experience highly regarded).", "
  • Positive attitude, proactive approach, and strong organisational skills.", "
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Benefits:

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  • A convenient Warriewood location with free parking on-site.", "
  • Friendly, supportive and professional team.", "
  • Employee Benefits.", "
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What We Offer:

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  • A collaborative team player who also works well independently.", "
  • A customer-focused attitude.", "
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