Front Office Supervisor

17 hours ago

Adelaide, South Australia beBeeTeam Full time $108,770 - $124,950

Hotel Front Office Team Leader Position

We are seeking a highly skilled and experienced Hotel Front Office Team Leader to join our team.

Job Description:

The successful candidate will be responsible for leading and mentoring the Front Office team, developing and delivering comprehensive staff training programs, planning for future staffing needs, and ensuring 100% IHG brand compliance in the Front Office.

Main Responsibilities:

  • Mentor and coach Front Office colleagues to enhance performance and drive development.
  • Develop and deliver comprehensive staff training programs to ensure staff are properly trained on quality and service standards.
  • Plan for future staffing needs and complete all stages of IHG Recruitment on-boarding.
  • Drive team performance related to the hotel's soft skills, including Guest Love, Loyalty Recognition, and Problem Handling.
  • Ensure team members are up-to-date with core and essential trainings and have the necessary tools and equipment to perform their roles effectively.

Key Areas of Focus:

  • Guest Experience: Assist in the development and implementation of quarterly action plans to achieve optimum guest satisfaction through Heartbeat and social media.
  • Responsible Business: Ensure IHG metric tools/audits are used and monitored to ensure total guest satisfaction and hotel compliance with brand standards.
  • Finance: Prepare Front Office rosters, monitor payroll, handle credit and financial transactions, and manage departmental CSA compliance.

Requirements:

  • Proven experience in a similar role.
  • Excellent leadership and communication skills.
  • Strong problem-solving and analytical skills.

Benefits:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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