Front Desk Operations Supervisor
2 days ago
We're seeking an experienced and skilled Front Desk Operations Supervisor to join our team. As a key member of our reception staff, you'll be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and leading a team to achieve high levels of performance.
This is a fantastic opportunity to take your career to the next level with a dynamic and growing organization that values innovation, growth, and employee development. If you're passionate about delivering outstanding customer experiences and have a proven track record in a supervisory role, we'd love to hear from you
- About the Role:
To succeed in this role, you'll need to be able to multitask with ease, work under pressure, and maintain a positive attitude in a fast-paced environment. You'll also need to be detail-focused, organized, and possess excellent communication skills, both written and verbal.
You'll be working closely with our operations team to ensure seamless day-to-day operations, including greeting and registering guests, handling inquiries, and resolving any issues that may arise.
In addition to your operational responsibilities, you'll also be responsible for building, developing, training, and leading a team to promote high levels of customer service and achieve business objectives.
- Key Responsibilities:
Schedule and coordinate front desk operations to ensure efficient and effective delivery of services
Lead and manage a team to achieve high levels of customer satisfaction and business performance
Develop and implement strategies to improve customer service and operational efficiency
Maintain accurate records and reports to inform business decisions
Benefits:
- Immediate start + full-time hours
- Permanent full-time opportunity
- Subsidized private health insurance
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
About Us:
We are a global leader in membership and leisure travel, offering vacation ownership, travel membership, and exchange programs. Our dedicated associates help us achieve our mission to provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year.
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