Senior Program Manager: Asia-Pacific Training Partner Programs

7 days ago

Sydney, New South Wales, Australia ServiceNow Full time
About the Role

We are seeking an experienced Senior Program Manager to scale, manage, and innovate on our Authorised Training Partner (ATPs) programs across the Asia-Pacific region.

Key Responsibilities
  • Proactively recruit, screen, and onboard new ATPs in strategic markets, aligned to global ATP program management and regional sales, delivery, and operations team requirements.
  • Set, communicate, and track clear goals for existing ATPs through consistent and effective engagement, including quarterly business reviews and ongoing sales enablement that establishes ServiceNow as a top partner for preferred ATPs.
  • Collaborate with ServiceNow's marketing and cross-functional teams to create sales enablement content and co-selling collateral for ATPs.
  • Work with the regional training Sales manager to build an accurate and predictable go-to-market model for each ATP.
  • Align closely with ServiceNow sellers to develop a mutual success plan for leveraging ATPs to achieve regional sales targets.
  • Provide strategic guidance on partner program design and development to evolve the ATP program in alignment with global training go-to-market strategy.
  • Program maturity: Establish rigorous, automated, and scalable processes that support the ATP engagement strategy and measurement of business outcomes.
  • Co-own the internal training sales enablement strategy, including consolidating and communicating training updates and information to training sellers and consultants.
  • Travel up to 20% (worldwide) per year.
Requirements
  • 8+ years of professional experience in partner program management, customer service management, or related fields.
  • Proven success working in the IT Training or Customer Education fields.
  • Excellent spoken and written English skills.
  • Have prior work experience across SE Asia, India and Australia and understand the business nuances across each of these regions.
  • Demonstrated success in collaborating with sales teams, through direct sales, sales enablement, solution consulting, or similar.
  • Proven ability to innovate, iterate, and take ownership of your projects and programs as a trusted advisor to leadership within your area of expertise.
  • Emotional intelligence and maturity to navigate complex internal and external relationships and manage escalations effectively.
  • Excellent attention to detail, operational rigor, and a commitment to data-driven decision making.
  • Executive presence with the ability to present and communicate effectively at an enterprise level.
  • Strong focus on team success and a customer-first mindset.

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