Customer Success Champion for Australian Businesses

2 weeks ago


Melbourne, Victoria, Australia CreditorWatch Full time
About Us

CreditorWatch is a leading Australian data and technology company providing businesses with access to unique data and innovative products. Our mission is to empower Australian businesses to trade confidently with their customers.

Job Overview

We are seeking an experienced Customer Success professional to join our team in Melbourne CBD. As a Customer Success Champion, you will be responsible for delivering exceptional customer experiences across our product suite. This role involves proactive phone-based account management support, client onboarding, and identifying opportunities for upsell and cross-sell. You will work closely with our Corporate and Key Account Clients, as well as other teams within the organization.

Your Role & Responsibilities
  • Proactive Account Management: Engage with clients to help them realize value from our products, ensuring high levels of retention and adoption.
  • Client Onboarding: Set up and onboard new corporate and key account clients, providing tailored support to ensure seamless integration.
  • Upsell and Cross-Sell Opportunities: Identify and pursue opportunities to expand existing client relationships, driving revenue growth and increasing customer satisfaction.
  • Collaboration: Work closely with cross-functional teams, including Customer Service, Data and Insights, Product Implementation, and System owners, to ensure that clients receive the best possible experience.
Your Ideal Background

To succeed in this role, you will have a minimum of 1-2 years of prior Customer Success experience within a Tech or SaaS business. You will be commercially minded, with strong communication, objection handling, and problem-solving skills. Experience with Salesforce is a plus.

What We Offer

We provide a dynamic and supportive work environment, with opportunities for career growth and development. You will be part of a talented team that values collaboration, innovation, and excellence. We offer a competitive salary package, including a base salary of $80,000 - $110,000 per annum, depending on experience, plus performance-based bonuses and benefits. Additionally, you will enjoy a range of perks, including a Fitness First Platinum gym membership, barista-made coffee and snacks, wellness days, monthly massages, and more.


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