Experience Manager

1 month ago

Seven Mile Beach, Australia Wyndham Destinations Full time

Put Your Passion for Hospitality to Work at Wyndham Destinations

We're more than just a company - we're a community that's passionate about delivering exceptional experiences for our guests. As an Experience Manager, you'll play a key role in bringing this vision to life.

About the Role

This is a unique opportunity to join our team as an Experience Manager and contribute to the success of our business. You'll be responsible for providing exceptional customer service, ensuring seamless check-in processes, and generating sales appointments for our resorts.

Your Key Responsibilities
  • Greet and register owners and guests with a smile
  • Provide insider knowledge on local attractions and experiences
  • Stay on top of department paperwork and administrative tasks
  • Maintain excellent communication skills, using phones, faxes, and computers to stay connected
  • Foster meaningful connections with guests to drive sales and exceed targets
  • Collaborate closely with resort operations teams for a smooth guest experience
  • Showcase the benefits of exploring our destinations and driving bookings
  • Meet performance targets and KPIs to drive business growth
Your Benefits

We offer a competitive hourly rate and performance-based incentives to reward your hard work. Plus, enjoy perks like:

  • Discounted hotel stays worldwide
  • Subsidized private health insurance (after probation)
  • Professional development funding
  • Recognition programs to celebrate your successes
About You

To succeed in this role, you'll need:

  • No prior experience necessary - we'll provide the training
  • A genuine passion for delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • A positive attitude, enthusiasm, and self-motivation
  • Immaculate presentation and professional grooming standards
  • Strong computer literacy and problem-solving skills
  • Able to adapt to flexible scheduling, including nights, weekends, and holidays

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