Operational Services Manager
22 hours ago
We are seeking an experienced Operational Services Manager to join our team at Wyndham Destinations Asia Pacific. As an Operational Services Manager, you will be responsible for ensuring the efficient day-to-day operation of the Reception desk, including greeting and registering owners and guests, providing information about local area attractions, administration, and managing any guest issues that may arise.
About the RoleThis is a fantastic opportunity for a highly motivated and organized individual to lead a team and promote high levels of customer service. You will be responsible for building, developing, training, and leading a team to actively contribute to our global company's vision to put the world on vacation.
About UsWyndham Destinations Asia Pacific develops, markets, and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe. We serve more than 60,000 vacation owners in Club Wyndham South Pacific and have offices in Singapore, Shanghai, Indonesia, Thailand, Japan, and Clark in the Philippines.
Your BenefitsWe offer a range of benefits to support your career development and work-life balance, including:
- Subsidized private health insurance
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
To be considered for this role, you should have:
- Proven experience in a Front Office department at a supervisory level (3 years)
- Knowledge of hotel property management systems, Opera preferred
- Excellent communication skills, written, verbal, and active listening
- Detail-focused with an organized approach and ability to multitask
- Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations
- Exceptional time management skills and ability to work under pressure
- Strong negotiation and problem-solving skills
- Proficiency in using a computer and Microsoft Office applications
- Bookkeeping/finance experience is highly regarded
- Immaculate presentation and grooming standards
- Ability to work a flexible roster, including weekends and school and public holiday periods
- Having your own car/vehicle will be necessary due to this being a more remote location
The estimated salary for this position is $80,000 - $110,000 per annum, depending on your level of experience and qualifications.
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