Guest Experience Host

3 weeks ago

Seven Mile Beach, Australia Wyndham Destinations Full time

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**How You'll Shine
The Guest Experience Host / Events Coordinator is entrusted with seeking out and winning events and accommodation business, by maintaining current and securing new business through face to face sales calls, telesales and onsite guest relations activities.

Responsibilities include, but are not limited to:

- Effectively perform all duties of: Functions, special events and related F&B services, including owner and guest service displaying proper telephone manner techniques, becoming knowledgeable of the local area and completing resort paperwork in a timely and efficient manner
- Create inspiring and fun activities and culinary promotional programs, with a range of attractive activities and functions for guests.
- Develop and work to a marketing budget for conference and events set in collaboration with the annual budget
- Contact and develop potential leads, meeting targets set in the budget in association with the General Manager
- Create internal and external correspondence ensuring that communication is clear, concise, within time restrictions and current.
- Deliver the venues product to potential clients, through providing quotations, site inspections and sales information regarding venue(s).
- Prepare and represent the Hotel at the required Exhibitions and Trade shows
- Support the Front Office with all aspects of Administration
- Perform cash and electronic banking duties
- Perform Check In & Registration of Guests as required
- Maintain relationship’s with clients to ensure that customer satisfaction is being obtained and repeat business is generated
- Ensure that the product is promoted in a successful manner and that current client database is on a call cycle.
- Promote venue to clients, working with Front Office to meet occupancy projections
- Successfully recruit, select and induct suitable food and beverage / function staff in line with company policies and procedures
- Identify and facilitate any staff training and development requirements

**How You'll Be Rewarded**

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Subsidised private health cover*

**What You’ll Bring**

The successful applicant must:

- Be Competent in multi-tasking and enjoy working in a dynamic and busy environment
- Always conduct yourself in a professional manner that reflects the company in a positive manner
- Have a 'can-do' attitude, eye for detail and display enthusiasm at all times
- Previous experience within a hotel maintenance environment would be preferable.
- Ability to work unsupervised and an exceptional eye for detail are key requirements of this role

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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