Customer Experience Professional

1 week ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $130,000 - $140,000

About the Role

As a Customer Experience Professional, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients. This role is perfect for someone who is passionate about helping others and has excellent communication skills.

  • Job Responsibilities:
  • Respond to customer inquiries via phone, email, and social media
  • Troubleshoot customer concerns and provide timely resolutions
  • Communicate order updates and coordinate refunds, delays, and courier follow-ups
  • Track and report customer feedback and trends to the team

Required Skills and Qualifications:

  • Experience: 1-3+ years in customer service, brand partnerships, or eCommerce coordination
  • Skills: Clear communicator with strong interpersonal and problem-solving skills, detail-oriented with the ability to juggle multiple tasks and deadlines
  • Education: Bachelor's degree in a related field (optional)

Benefits:

  • Work-Life Balance: Enjoy a healthy work-life balance and have access to flexible working hours
  • Professional Development: Opportunities for professional growth and development in a dynamic and supportive environment
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team

What We Offer:

We offer a competitive salary package, including bonuses and benefits, as well as opportunities for career advancement and professional growth. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

Contact Information:

To apply, please submit your resume and cover letter. We look forward to hearing from you

Keyword: CustomerExperience

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