Senior Customer Success Manager

4 weeks ago

Lake Argyle, Australia Collibra Full time
Unlock Customer Success with Collibra

Collibra is seeking a highly skilled Senior Customer Success Manager to join our team. As a trusted advisor, you will be responsible for building and maintaining relationships with our customers, driving adoption, and ensuring their success with our solution.

Key Responsibilities:
  • Collaborate with customers to develop and execute customer success plans, providing education and support to drive adoption and growth.
  • Identify critical customer needs and map resources cross-functionally to address them.
  • Lead business reviews and complex workshops with customers to drive executive engagement and sponsorship for Collibra.
  • Quantify and communicate business value of Collibra to customer executives.
  • Partner with the Sales team and other internal stakeholders to provide input into account planning and identify growth opportunities.
Requirements:
  • 5-6 years of experience managing large enterprise SaaS accounts.
  • Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and up-sell.
  • Experience supporting a high volume of accounts, identifying gaps, and improving adoption.
  • Experience carrying and achieving quota.
  • Worked in a non-traditional office environment with virtual teams and remote work.
What We Offer:
  • Flexible and nimble work environment.
  • Opportunities for professional growth and development.
  • Competitive compensation and benefits package.
  • Collaborative and dynamic team environment.

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