Senior Customer Success Manager

7 days ago

Lake Argyle, Australia Collibra Full time

Unlock Customer Success with Collibra

As a Senior Customer Success Manager at Collibra, you will be responsible for building and maintaining relationships with our customers. You will serve as a trusted advisor and Collibra Subject Matter Expert (SME), helping customers drive adoption, move along the maturity curve, and derive value from our solution.

Key Responsibilities:

  • Collaborate with customers to build and execute customer success plans, educating customers on Collibra best practices, driving adoption, and growth.
  • Identify critical needs of customers and map appropriate resources cross-functionally, including product management, education, support, professional services, coaching, and partners.
  • Lead business reviews and complex workshops with customers, driving executive engagement to gain sponsorship for Collibra.
  • Identify ways to quantify and communicate business value of Collibra to customer executives.
  • Lead internal projects to improve, scale, and evangelize the customer success function within Collibra.
  • Partner closely with the Sales team and other internal stakeholders to provide input into account planning and proactively identify growth opportunities.
  • Scale adoption by using virtual tools and standardized materials, including Gainsight, to manage day-to-day operations.

Requirements:

  • 5-6 years of experience managing large enterprise SaaS accounts.
  • Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and up-sell.
  • Experience supporting a high volume of accounts, identifying gaps, and improving adoption.
  • Experience carrying and achieving quota.
  • Worked in a non-traditional office environment with virtual teams and remote work.

What We Offer:

  • Flexible and nimble with the ability to embrace and leverage change.
  • Consultative with the ability to uncover customer pain-points and apply Collibra resources to provide solutions.
  • Able to positively influence internal and external stakeholders through strong interpersonal skills.
  • Able to articulate the importance and value of Collibra to Business and IT executives.
  • Willing to travel up to 25% in a post-pandemic world.

Measures of Success:

  • Within your first month, you will complete onboarding and enablement, meet with the global team and cross-functional partners, shadow current CSMs, and be certified to pitch Collibra.
  • Within your 3rd month, you will be fully ramped, have begun account planning, been introduced to all of your customers, and begin introducing adoption plans with your customer.
  • Within your 6th month, you will have executed adoption plans with your top customers, begun delivering business reviews, and identified opportunities for adoption and growth within all of your accounts.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our {Be}well benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off.

Professional Development

Collibrians are ambitious and inventive, and we want to develop our skills individually and as a team. You'll have access to LinkedIn Learning and other development opportunities, as well as other rewards and recognition programs to help grow your career.

Health Coverage

We strive to remain locally competitive and globally equitable. This means comprehensive offerings including medical, dental, vision, and mental health benefits for you and your family.

Paid Time Off and Flexibility

We offer global leave policies for a variety of personal and family circumstances, company-wide wellness days off throughout the year, meeting-free Wednesdays, and a flexible culture to help balance your work and your life.

Diversity, Equity, and Inclusion

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

Learn more about Collibra's benefits.

  • Senior Customer Success Manager

    3 weeks ago

    Lake Argyle, Australia Collibra Full time

    Senior Customer Success ManagerCollibra is seeking a seasoned Senior Customer Success Manager to join our team. As a trusted advisor and Collibra Subject Matter Expert (SME), you will be responsible for building and maintaining relationships with our customers. Your primary goal will be to drive adoption, move customers along the maturity curve, and derive...

  • Senior Customer Success Manager

    1 month ago

    Lake Argyle, Australia Collibra Full time

    Senior Customer Success ManagerCollibra is seeking a seasoned Senior Customer Success Manager to join our team. As a trusted advisor and Collibra Subject Matter Expert (SME), you will be responsible for building and maintaining relationships with our customers, driving adoption, and ensuring their success.Key Responsibilities:Collaborate with customers to...

  • Senior Customer Success Manager

    1 month ago

    Lake Argyle, Australia Collibra Full time

    Senior Customer Success ManagerCollibra is seeking a seasoned Senior Customer Success Manager to join our team. As a trusted advisor and Collibra Subject Matter Expert (SME), you will be responsible for building and maintaining relationships with our customers, driving adoption, and ensuring their success.Key Responsibilities:Collaborate with customers to...

  • Senior Customer Success Manager

    3 weeks ago

    Lake Argyle, Australia Collibra Full time

    Senior Customer Success ManagerCollibra is seeking a seasoned Senior Customer Success Manager to join our team. As a trusted advisor and Collibra Subject Matter Expert, you will be responsible for building and maintaining relationships with our customers, driving adoption, and ensuring their success.Key Responsibilities:Collaborate with customers to develop...

  • Senior Customer Success Manager

    3 weeks ago

    Lake Argyle, Australia Collibra Full time

    Senior Customer Success ManagerCollibra is seeking a seasoned Senior Customer Success Manager to join our team. As a trusted advisor and Collibra Subject Matter Expert (SME), you will be responsible for building and maintaining relationships with our customers. Your primary goal will be to drive adoption, move customers along the maturity curve, and derive...

  • Senior Customer Success Manager

    2 weeks ago

    Lake Argyle, Australia Collibra Full time

    Senior Customer Success ManagerCollibra is seeking a seasoned Senior Customer Success Manager to join our team. As a trusted advisor and Collibra Subject Matter Expert (SME), you will be responsible for building and maintaining relationships with our customers. Your primary goal will be to drive adoption, move customers along the maturity curve, and derive...

  • Senior Customer Success Manager

    1 month ago

    Lake Argyle, Australia Collibra Full time

    Unlock Customer Success with CollibraCollibra is seeking a seasoned Senior Customer Success Manager to join our team. As a trusted advisor, you will be responsible for building and maintaining relationships with our customers, driving adoption, and ensuring their success with our solution.Key Responsibilities:Develop and execute customer success plans to...

  • Senior Customer Success Manager

    1 month ago

    Lake Argyle, Australia Collibra Full time

    Unlock Customer Success with CollibraCollibra is seeking a seasoned Senior Customer Success Manager to join our team. As a trusted advisor, you will be responsible for building and maintaining relationships with our customers, driving adoption, and ensuring their success with our solution.Key Responsibilities:Collaborate with customers to develop and execute...

  • Senior Customer Success Manager

    4 weeks ago

    Lake Argyle, Australia Collibra Full time

    Unlock Customer Success with CollibraCollibra is seeking a highly skilled Senior Customer Success Manager to join our team. As a trusted advisor, you will be responsible for building and maintaining relationships with our customers, driving adoption, and ensuring their success with our solution.Key Responsibilities:Collaborate with customers to develop and...

  • Senior Customer Success Manager

    1 month ago

    Lake Argyle, Australia Collibra Full time

    Unlock Customer Success with CollibraCollibra is seeking a seasoned Senior Customer Success Manager to join our team. As a trusted advisor, you will be responsible for building and maintaining relationships with our customers, driving adoption, and ensuring their success with our solution.Key Responsibilities:Develop and execute customer success plans to...

  • Senior Customer Success Manager

    5 months ago

    Lake Argyle, Australia Collibra Full time

    Joining Collibra's CSM team As a Senior Customer Success Manager, you will be responsible for building and maintaining relationships with Collibra customers. You’ll serve as a trusted advisor and Collibra Subject Matter Expert (SME), helping customers drive adoption, move along the maturity curve and derive value from our solution. You will have an...

  • Senior Customer Success Manager

    2 days ago

    Lake Argyle, Australia Collibra Full time

    Customer Success Role at CollibraCollibra is seeking a skilled Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be responsible for building and maintaining relationships with Collibra customers. You will serve as a trusted advisor and Collibra Subject Matter Expert (SME), helping customers drive adoption, move...

  • Senior Customer Success Manager

    6 days ago

    Lake Argyle, Australia Collibra Full time

    Collibra Customer Success Role OverviewAs a Senior Customer Success Manager at Collibra, you will be responsible for building and maintaining strong relationships with our customers. You will serve as a trusted advisor and Collibra Subject Matter Expert (SME), helping customers drive adoption, move along the maturity curve, and derive value from our...

  • Senior Customer Success Manager

    2 months ago

    Lake Argyle, Australia Collibra Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Collibra. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our enterprise customers.Key ResponsibilitiesDevelop and execute customer success plans to drive adoption and growth of...

  • Senior Customer Success Manager

    2 months ago

    Lake Argyle, Australia Collibra Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Collibra. As a key member of our Customer Success organization, you will be responsible for building and maintaining strong relationships with our enterprise customers.Key ResponsibilitiesDevelop and execute customer success plans to drive adoption and growth of...

  • Customer Success Manager

    5 months ago

    Lake Argyle, Australia Autodesk Full time

    Position Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...

  • Customer Success Manager

    1 month ago

    Lake Argyle, Australia Autodesk Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our Autodesk Construction Solutions team. As a key member of our team, you will be responsible for retaining and expanding our construction customers, enabling the adoption of our cloud solutions, and helping our customers achieve their desired outcomes.Key ResponsibilitiesDevelop...

  • Customer Success Manager

    1 week ago

    Lake Argyle, Australia Autodesk Full time

    Position OverviewAt Autodesk, we're reimagining the construction industry for the digital age. Our Construction Solutions portfolio connects the office, trailer, and field, enabling customers to move through each phase of the construction lifecycle with ease.About the RoleWe're seeking a Customer Success Manager to retain and expand our construction...

  • Client Success Specialist

    2 months ago

    Lake Argyle, Australia Autodesk Full time

    Position Overview About Autodesk Construction Solutions Autodesk is transforming the construction industry for the digital era, assisting organizations in tackling their most pressing challenges while preparing for innovative operational methods in the future. The Autodesk Construction Solutions (ACS) suite integrates the office, site, and field,...

  • Client Success Specialist

    2 months ago

    Lake Argyle, Australia Autodesk Full time

    Position Overview About Autodesk Construction Solutions Autodesk is revolutionizing the construction sector for the digital era, assisting organizations in tackling their most pressing challenges while preparing for innovative operational methods in the future. The Autodesk Construction Solutions (ACS) suite integrates the office, job site, and...