IT Infrastructure Professional

2 days ago

Brisbane, Queensland, Australia beBeeinfrastructure Full time $90,000 - $120,000

About the Role

We are seeking a dedicated IT professional to join our team as an Infrastructure Support Specialist.

The successful candidate will be responsible for supporting, maintaining and improving our technology environment across cloud-based applications, networks, infrastructure and end-user devices.

This is a key role in ensuring that systems remain secure, reliable and aligned with business needs while also contributing to compliance with cybersecurity and governance standards.

Key Responsibilities:

  • Infrastructure Administration
  • Administer and maintain user accounts, permissions and access controls across multiple SaaS applications and platforms.
  • Monitor and support the organization's infrastructure including networks, storage and system backups.
  • Manage endpoint devices (desktops, laptops, mobile devices) ensuring configuration, patching and security compliance.
  • Assist with upgrades, deployments and lifecycle management of IT systems and physical assets.
  • Maintain an accurate asset register and related documentation.
  • Contribute to the development and enforcement of IT policies, procedures and standards.
  • Network & Security
  • Support configuration and monitoring of firewalls, switches and wireless networks.
  • Help implement and maintain security policies for endpoints, cloud services and network infrastructure.
  • Assist with vulnerability assessments, patch management and incident response activities.
  • Work with the IT department and our security partners to ensure compliance with cybersecurity frameworks and standards.
  • SaaS & Application Management
  • Provide administrative support for a wide range of SaaS products used across the business.
  • Troubleshoot application issues and escalate vendor support requests when needed.
  • End-User Support
  • Provide Tier 2 support to staff resolving technical issues across devices and applications.
  • Document solutions and contribute to a knowledge base for self-service support.

Requirements

  • 3+ years' experience in IT administration, systems support or similar technical role.
  • Working knowledge of Windows, Mac and mobile device management (Android & iOS).
  • Experience managing SaaS applications, user provisioning and identity platforms (e.g. Azure AD, Okta, Google Workspace).
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs, firewalls).
  • Familiarity with endpoint protection, patch management and IT security practices.
  • Experience with automation/scripting (PowerShell, Bash or Python).
  • Strong problem-solving skills with the ability to balance priorities in a fast-paced environment.
  • Good time management with the ability to meet deadlines.
  • Good verbal and written communication skills.
  • Ability to mount and install hardware.
  • Ability to work as part of a team or autonomously.
  • Experience using POS systems, Desktop Mac and Windows, Windows and Linux servers, Wired, wireless & VPN management, IP Telephony, Cloud infrastructure management, Security camera systems, Virtual server management.

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