Revenue Growth Expert

3 days ago

Sydney, New South Wales, Australia beBeeCustomerGrowth Full time $80,000 - $120,000
Job Summary

We are seeking a customer-centric professional to drive revenue growth and feature adoption across our customer base. As a key member of our team, you will be responsible for identifying opportunities for upselling and cross-selling our products and services, building strong relationships with customers, and ensuring their complete utilisation of our features.

The ideal candidate will possess excellent communication skills, a proactive approach to understanding our feature set and value proposition, and analytical skills to identify trends and make recommendations.

Key Responsibilities:
  • Account Growth: Identify opportunities for upselling and cross-selling our products and services to existing clients, contributing to revenue growth.
  • Proactively engage with customers using various outreach methods, surpassing call and connect quotas each week.
  • Directly contribute to revenue targets by achieving OKRs, showing growth in feature adoption across your customer base.
  • Build and maintain strong relationships with customers, working to retain existing ones and reduce churn.
Reporting and Analysis
  • Evaluate account activities in Salesforce CRM, reviewing customer feedback to inform product utilisation.
  • Analyse data to identify common themes and provide valuable insights to customers and peers.
  • Collate and report customer feedback regarding features and requests.
Market Insights
  • Stay informed about industry trends, competitor activities, and market developments to share valuable insights with customers and peers.
  • Report trends noticed within your customer base.
Requirements:
  • A proactive approach in understanding our feature set and value proposition.
  • Excellent communication skills with the ability to convey information clearly.
  • Strong customer service orientation with a passion for helping clients succeed.
  • Analytical skills with the ability to analyse data, identify trends, and make recommendations.
  • Problem-solving skills with a proactive and solution-oriented approach.
  • A collaborative mindset with the ability to work effectively in a team environment.
  • Interest in technology and PropTech solutions, with familiarity being a plus.

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