Store Operations Manager

4 weeks ago


Melbourne, Victoria, Australia Gift Box Full time
About Us
Smokemart & GiftBox has been a leading destination for tobacco and gifting products for over three decades. We pride ourselves on providing quality products and exceptional service while promoting a positive and supportive culture for our team. Our commitment to equality and diversity is reflected throughout our departments and over 250 stores nationwide.

Our Vision
As part of the Viva Energy group, we aim to become Australia's largest convenience retailer. By combining our wholesale tobacco distribution channel with Viva Energy's extensive network, we offer a wide range of products and services on a grand scale. This is an exciting time to join our team as we redefine the retail landscape in Australia.

About the Role
As a Store Manager, you will be responsible for running day-to-day operations, ensuring the store is customer-focused, efficient, and cost-effective. You will lead the team, maintaining high operational and organizational standards, training, and coaching staff to create a pleasant environment for customers and team members.

Key Responsibilities
Oversee daily store operations to ensure smooth and effective management
Motivate the team to meet sales objectives through training and mentoring
Ensure store compliance with health and safety regulations
Monitor inventory levels and order new items
Hire, train, develop, and oversee new staff
Maintain outstanding store conditions and visual merchandising standards
Drive customer service excellence in every aspect of the store

Requirements
The successful applicant will have proven ability to manage and lead in a fast-paced environment, excellent organizational, time management, and multitasking skills, critical thinking, and problem-solving skills. A happy, friendly, and energetic personality, a desire to deliver high-quality customer service, and a current/valid police check or willingness to obtain if successful are also essential.

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