Front Desk Operations Lead

5 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000
Front Office Manager Position

We are seeking an experienced Front Office Manager to lead our team of professionals in delivering exceptional guest experiences.

This is a leadership role that reports directly to the General Manager, providing opportunities for growth and development within a supportive environment.

Key Responsibilities:
  • Lead and develop the Front Office team, including Guest Services Agents, Porters, and Duty Managers.
  • Collaborate with the General Manager to meet hotel performance goals, including revenue per available room (RPS), loyalty metrics, and upselling targets.
  • Oversee lobby services, partner with the Reservations team, and ensure effective communication with Housekeeping and Engineering departments.
  • Maintain a strong management presence at the front desk, providing visible leadership and hands-on support.
  • Manage group requirements, VIP guest needs, and loyalty member experiences.
  • Streamline and monitor front desk processes, ensuring compliance with brand standards and operational policies.
  • Contribute to financial goals by managing departmental budgets and accurate occupancy and revenue reporting.
  • Drive team engagement through effective training, coaching, and rostering.
Requirements:
  • Minimum 2 years experience in a leadership role within Front Office or hospitality management.
  • Strong leadership, communication, and relationship-building skills.
  • Solid knowledge of Front Office procedures and proficiency in property management systems.
  • Demonstrated ability to manage rosters, control costs, and meet departmental budgets.
  • Excellent problem-solving, organisational, and multitasking skills.
  • Commitment to delivering exceptional guest service and handling inquiries with professionalism.
  • Flexibility to work a rotating roster, including weekends, evenings, and public holidays.
  • Australian working rights required.

This is an excellent opportunity to join a dynamic team and contribute to the success of our hotel. If you have the skills and experience we're looking for, please apply now.

  • Front Desk Operational Manager

    1 week ago

    Sydney, New South Wales, Australia Manhattan Group Full time

    **Front Desk Operational Manager - 5-Star Flagship Hotel**We are seeking an exceptional Front Desk Operational Manager to oversee the day-to-day operations of a stunning 5-star flagship hotel, part of an exclusive international hotel group. This is a rare opportunity to manage a talented team of over 20 individuals and report directly to the Executive...

  • Front Desk Operations Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $104,400 - $1,291,200

    Job Title: Front Desk Operations Manager">The Front Desk Operations Manager plays a pivotal role in ensuring seamless guest experiences at our hotel. This involves overseeing the smooth operation of the front desk division, guaranteeing maximum satisfaction for our guests while adhering to the highest hotel standards.">This key position assists the Front...

  • Front Desk Operations Supervisor

    1 week ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

    Job DescriptionWe are seeking a skilled and experienced Front Desk Operations Supervisor to lead our front office team and drive exceptional guest experiences. In this role, you will oversee the smooth operation of the front desk, ensuring seamless check-ins, check-outs, and guest interactions. Your leadership skills will be put to the test as you manage a...

  • Front Desk Operations Director

    6 days ago

    Sydney, New South Wales, Australia beBeeGuest Full time $55,000 - $75,000

    Job DescriptionPullman Sydney Airport is seeking a Full-Time Front Office Manager to lead the Front Office team and drive exceptional guest experiences.Key ResponsibilitiesLead, inspire and develop the Front Office team to deliver outstanding service.Partner with senior management to meet hotel performance goals, including revenue per available room (RPS),...

  • Front Desk Team Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $150,000

    The Front Office Manager is a key leadership role, responsible for delivering exceptional guest experiences and driving team engagement.About the Role:Lead, inspire, and develop a high-performing team to deliver outstanding service.Partner with senior management to meet and exceed hotel performance goals, including revenue, loyalty metrics, and upselling...

  • Front Desk Operations Specialist

    1 week ago

    Sydney, New South Wales, Australia Bebeecustomerservice Full time

    Guest Services Manager Job DescriptionThis role oversees front desk operations, ensuring seamless guest check-in and check-out processes. The Guest Services Manager will be responsible for managing guest requests and complaints efficiently and effectively.Oversee front desk operations to ensure seamless guest check-in and check-out processesManage guest...

  • Front Desk Operations Assistant

    4 days ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $55,000 - $85,000

    Front Desk Operations AssistantAs a Front Desk Operations Assistant, you will be the welcoming face and warm greeting that sets the tone for our guests' entire stay.Key ResponsibilitiesDeliver exceptional hospitality to every guest from check-in to check-outCommunicate effectively with guests and colleagues to ensure seamless collaborationConquer challenges...

  • Front Desk Operations Manager

    6 days ago

    Sydney, New South Wales, Australia beBeeOperations Full time $90,000 - $130,000

    About Our TeamWe are a hotel in the heart of Circular Quay, Sydney, offering breathtaking panoramic views of the Sydney Opera House and Harbour Bridge.Our hotel is renowned as one of the city's prized icons, with a beautifully restored building from 1851. We have 509 rooms, including 28 luxury suites, an award-winning lounge, and vibrant dining venues.As...

  • Front Desk Manager

    4 days ago

    Sydney, New South Wales, Australia beBeeReception Full time $60,000 - $80,000

    Job Title: Front Desk ManagerAs a seasoned veterinary receptionist, you are ready to take on a new challenge. At our hospital, we seek a warm, organised and proactive individual to oversee our reception operations and collaborate with clinical leaders.Manage daily reception duties efficiently.Serve as the point person for the reception team.About This...

  • Front Desk Associate

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $30,000 - $40,000

    Front Desk AssociateWe are looking for a highly motivated and organized individual to join our front desk team. As a Front Desk Associate, you will be the first point of contact for our guests and play a crucial role in ensuring their stay with us is enjoyable and memorable.To excel in this role, you must have excellent communication skills, be able to...