VIP Customer Service Ambassador

7 hours ago


Melbourne, Victoria, Australia Easygo Full time
About the Role

We are seeking a highly skilled and experienced Indonesian speaking customer service professional to join our team as a VIP Customer Service Ambassador. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to our high-value clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Develop and maintain trusted relationships with new and existing high-value clients to determine their business needs and objectives.
  • Understand the client's decision-making process and form long-term partnerships with individuals.
  • Actively and successfully manage assigned accounts from start to finish, ensuring all enquiries are followed through and client needs are met.
  • Identify and grow opportunities within the client base and collaborate with the VIP team to ensure maximum growth.
  • Ensure timely and successful delivery of products in line with customer needs and objectives.
  • Analyze client behaviors and overall value to the business.
  • Make optimal use of communication tools such as chat rooms, email, and other platforms required to engage with VIP players.
  • Collaborate with other departments to improve the overall customer experience.
Requirements
  • Minimum 1 year experience working in a customer service environment.
  • Excellent communication and writing skills.
  • Bilingual in English and Indonesian.
  • Sports or marketing qualifications preferred but not required.
  • High level of global sports knowledge.
  • Strong gambling knowledge.
  • Cryptocurrency knowledge is advantageous.
  • Proficient with Google Suite, Slack, Jira, and Intercom.
About Easygo

Easygo is a prominent service provider to leading brands within the iGaming industry. We pride ourselves on delivering exceptional customer experiences and providing a workplace that encourages great participation and an equal playing field. We are passionate about providing a workplace that is inclusive and diverse, where merit and accomplishment are the only criteria for success.



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