Data Integrity Specialist

1 week ago

Brisbane, Queensland, Australia beBeeOperation Full time $60,000 - $80,000

About this role:

As an Operations Associate, you will be a key player in managing investigations of commercial data flagged by our partners.

This involves reviewing provided information, scrutinizing data and data sources, query tickets and sending emails to verify data accuracy. You will work closely with both internal and external stakeholders to efficiently remedy raised data disputes.

Your responsibilities will include identifying and meeting the needs of requestors and callers, explaining our products and services clearly, and ensuring a high level of satisfaction in all interactions.

You will perform tasks in strict accordance with Service Level Agreements, internal procedures, and relevant legislation. This includes gaining and maintaining a detailed understanding of data sources and implementing strategies to ensure data integrity.

Additionally, you will handle additional phone calls and emails across a range of products, providing technical support and general advice to other departments.

You will also be involved in testing (UAT) for new systems, providing feedback, and supporting the documentation of procedures. Further, you will assist the leadership team in creating reports and contributing to the adoption of new technologies and the transformation of current practices.

Finally, you will assist in the identification and management of business risks and incidents, as well as continuously updating your knowledge of relevant legislation.

Requirements

  • An undergraduate degree in a relevant field or equivalent practical experience in a customer service or operations role.
  • 2-3 years' experience in a customer service role within an office environment.
  • Strong computer skills, including demonstrated proficiency in managing email and using MS Office and/or Google Suite applications.
  • Proven experience in effectively managing customer escalations.
  • Experience in documenting processes and procedures.

Preferred Skills

  • Knowledge of process improvement methodologies (e.g., Lean / Six Sigma).
  • A basic understanding of workload/workforce management principles.
  • Experience and understanding of case and incident management frameworks.

What We Offer

  • We offer policies and programs that support employees' financial and personal wellbeing, including additional leave days, a hybrid working environment, an employee assistance program, and organizational growth potential through our online learning platform with guided career tracks.

Our Commitment

  • We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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