Technical Operations Manager

5 days ago


Canberra, ACT, Australia Searchability® Full time

Our Company Overview

We're a dynamic MSP that prides itself on delivering high-quality services through a culture of collaboration and innovation. Our team is driven by a passion for problem-solving and a commitment to excellence.

We support clients across various sectors, and our service desk is designed to provide more than just basic ticket support—you'll have the chance to work on projects, tackle complex challenges, and contribute to shaping IT strategies for our clients.

About The Ideal Candidate

We're looking for someone who understands the inner workings of an MSP, including managing multiple clients, handling change management, and navigating different environments. You should also have a solid grasp of VLANs, their significance in a multi-tenant setup, and how to effectively segment traffic.

In terms of server expertise, you should be comfortable deploying and configuring Windows Server, setting up Active Directory from scratch, managing Group Policy, and ensuring DNS and DHCP are running smoothly.

Your Key Accountabilities

  • Handling L3 escalations across networking, servers, and Microsoft workplace solutions.
  • Working on projects such as migrations, infrastructure upgrades, and cloud deployments.
  • Managing multiple clients and adapting to different environments while following best practices.
  • Conveying complex technical information to non-technical stakeholders to inform their decision-making.


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