Technical Documentation Specialist

5 days ago


Canberra, ACT, Australia Informatech Pty Ltd Full time

We are seeking an experienced Technical Documentation Specialist to join our team at Informatech Pty Ltd. As a key member of our ScienceLAN End Point Refresh Deployment and Citrix build and implementation projects, you will be responsible for creating, reviewing, and maintaining high-quality technical documentation.

This role involves working closely with Subject Matter Experts to capture complex technical processes and translating them into clear, user-friendly documentation. You will also provide technical writing support for the Citrix build and implementation, including upgrades and desktop application support.

In addition to your technical skills, you will have excellent written and verbal communication skills, with the ability to convey complex technical information to both technical and non-technical audiences. If you are a detail-oriented individual with a passion for documentation, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Create, review, and maintain high-quality technical documentation, including Standard Operating Procedures (SOPs), design documents, and service transition materials.
  • Ensure all documentation meets organisational standards and aligns with project objectives.
  • Clean up and refine existing technical documentation across the environment.

Requirements:

  • Proven experience as a Technical Writer within large-scale ICT environments, preferably within government or Defence sectors.
  • Strong ability to develop technical documentation, SOPs, and service transition materials.
  • Experience working with ServiceNow, SharePoint or similar systems for document management.
  • Excellent written and verbal communication skills with the ability to convey complex technical information to both technical and non-technical audiences.
  • Ability to work independently and collaboratively with cross-functional teams.


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