IT Technical Specialist

1 week ago

Canberra, ACT, Australia Department of Infrastructure, Transport, Regional Development, Communications and the Arts Full time
About the Opportunity

We are seeking a motivated and innovative professional to join our ICT Operations team as an APS6 IT Technical Level 3 Service Support, ICT Operations.

This role will be responsible for supporting the BAU team to provision complex ICT services within an integrated workforce. The successful candidate will collaborate with key stakeholders to standardise IT service management processes in an ITIL-based environment across the Division.

Gathering, collating, and delivering key metrics, reporting, and/or dashboards to provide insights into IT Operations BAU deliverables and performance is also a key aspect of this role.

The ideal candidate will have experience in Service Management and how it supports business in a multi-vendor integrated environment, excellent written and interpersonal communication skills, and ability to establish and maintain key strategic relationships with a broad range of stakeholders.

  • Key Responsibilities:
  • Gather, collate and deliver key metrics, reporting and/or dashboards to provide insights into IT Operations BAU deliverables and performance.
  • Collaborate with key stakeholders to standardise IT service management processes in an ITIL-based environment across the Division.
  • Active manage ICT Service Contracts whilst fostering positive working relationships and collaboration with and between all service partners to support effective delivery of IT Services within a multi-vendor integrated environment.
  • Coordination and prioritisation of daily activities, workflows and assist in the escalation of complex incident and/or support requests to ensure they are resolved efficiently and appropriately.
About Us

The Department of Infrastructure, Transport, Regional Development, Communications and the Arts connects people and technology, empowering the department to excel. We are committed to the accessibility of our systems and promoting workplace diversity and values the contribution of people from diverse backgrounds.

We encourage candidates from diverse backgrounds and experiences to apply.

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