Telehealth Operations Coordinator

1 day ago


Morphett Vale, South Australia PeoplePartners Inc Full time

PeoplePartners Inc is seeking a highly organized and communicative Telehealth Operations Coordinator to play a key role in ensuring smooth operations for incoming and outgoing communications.

Job Overview

The ideal candidate will have excellent English and pronunciation skills, knowledge of Exercise Physiology, Physiotherapy, Dietetics, and Hydrotherapy. They should also possess strong organizational and time management skills, exceptional interpersonal skills, and advanced computer skills.

We are offering a competitive salary range of $65,000 - $85,000 per year, depending on experience.

Key Responsibilities
  • Phone Inquiries
    • Answer incoming calls in a timely and professional manner, providing information and directing calls to appropriate departments or personnel.
  • Outbound Calls
    • Use the New Enquiry Script to make outbound calls to new referrals, providing them with relevant information and scheduling appointments as needed.
  • Cancellation and Rescheduling Management
    • Manage incoming calls and emails related to cancellations or rescheduling requests, striving to retain appointments when possible.
  • Lead Tracking and Management
    • Accurately track incoming leads and enter them into the Leads Sheet, monitoring follow-up actions and ensuring that all leads are addressed promptly.
  • Message Response
    • Address and respond to voice and SMS messages in a timely manner, ensuring that all inquiries are handled efficiently and effectively.
  • Communication Relay
    • Serve as a communication link between clients and clinicians, relaying relevant information through Slack, Voxer, email, or other communication tools as needed.
  • Administrative Tasks
    • Maintain a clean and organized reception area, greet visitors and clients with professionalism, and perform other administrative tasks as required.
Requirements
  • 2 years of relevant experience
  • Excellent English and pronunciation skills
  • Knowledge of Exercise Physiology, Physiotherapy, Dietetics, and Hydrotherapy
  • Exceptional interpersonal and organizational skills
  • Advanced computer skills
  • Familiarity with NDIS, Medicare, DVA, Private Health, WorkCover / Return to Work SA, Pre Employment Assessments, and Drug and Alcohol Assessments
Benefits
  • Competitive salary range of $65,000 - $85,000 per year
  • Permanent work-from-home setup
  • Company-provided equipment
  • Secondary WiFi Modem
  • 21 Leave Credits
  • 100% conversion of unused leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Grab Voucher every month
  • Birthday Gift
  • Loyalty Gift
  • Christmas Gift
  • Work-Life Balance
  • Active employee engagements physically and virtually


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