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Energy Specialist

2 months ago

Melbourne, Victoria, Australia Origin Energy Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Origin Energy. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service to residential customers via phone and email, ensuring that their needs are met and their issues are resolved promptly and professionally.
  • Work collaboratively with internal stakeholders to resolve customer complaints and issues, ensuring that customer satisfaction is maintained at all times.
  • Develop and maintain a thorough understanding of our products and services, including our broadband portfolio, to effectively communicate with customers and provide solutions to their needs.
  • Participate in ongoing training and development to stay up-to-date with industry trends and best practices in customer service.
  • Work in a fast-paced environment, handling multiple customer interactions simultaneously and prioritizing tasks to meet deadlines.
Requirements
  • Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Strong problem-solving skills, with the ability to analyze customer issues and provide effective solutions.
  • Ability to work in a team environment, with a focus on collaboration and customer satisfaction.
  • High level of adaptability, with the ability to work in a dynamic and ever-changing environment.
  • Strong technical skills, with the ability to learn and adapt to new technologies and systems.
What We Offer
  • A competitive salary and annual performance bonus.
  • A comprehensive training program, including on-the-job training and ongoing development opportunities.
  • A dynamic and supportive work environment, with a focus on collaboration and customer satisfaction.
  • A range of employee benefits, including discounted Origin products and services.
  • Opportunities for career growth and development, with a focus on promoting from within.