Technical Support Specialist

3 days ago

Adelaide, South Australia beBeeCustomerCentric Full time $80,000 - $120,000

Job Summary:

We are seeking a highly skilled professional to join our team as a Technical Support Specialist.

Key Responsibilities:

  • Accurately record all end-user transactions in the service management tool
  • Maintain high standards of service level agreements and performance metrics
  • Deliver exceptional customer experiences by providing quality support and solutions
  • Assess and escalate technical issues to senior leads for timely resolution
  • Contribute to knowledge sharing by updating or creating technical articles
  • Adhere to established security protocols and compliance regulations

Essential Requirements:

  • Effective communication skills with a focus on etiquette and professionalism
  • Ability to receive and act upon feedback to improve ticket/voice quality
  • Experience in implementing continuous improvement plans to enhance services

Our Organization:

Our organization values collaboration, dedication, and growth. Our benefits package includes opportunities for career development, education, and training, as well as compensation and wellness programs.

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