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Customer Service Representative

2 months ago

Hobart, Tasmania, Australia Jobs via eFinancialCareers Full time
{"h3": "Customer Service Role Overview"}

As a Customer Service Representative at CommBank, you will play a vital role in delivering exceptional customer experiences that matter. You will work collaboratively with your Branch Manager and colleagues to ensure every customer interaction is seamless and personalized.

Key Responsibilities
  • Build meaningful relationships with customers through active listening and empathy.
  • Work with customers to understand their financial needs and provide tailored solutions.
  • Proactively identify and address customer concerns, ensuring timely and effective resolutions.
  • Collaborate with colleagues to share knowledge and best practices, driving continuous improvement in customer service.
  • Stay up-to-date with Bank products and services, ensuring customers receive accurate and informed advice.
What We're Looking For
  • A passion for delivering exceptional customer service and a commitment to putting customers at the heart of everything you do.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
  • A strong understanding of financial products and services, with the ability to provide informed advice and guidance.
  • A collaborative mindset, with a willingness to work as part of a team to achieve shared goals.
  • A commitment to ongoing learning and development, with a desire to stay up-to-date with industry trends and best practices.
About Us

At CommBank, we're dedicated to making a real difference for our customers and communities. We're a values-driven organization that prioritizes integrity, respect, and teamwork. If you're passionate about delivering exceptional customer service and making a positive impact, we'd love to hear from you.

How to Apply

To be considered for this role, please submit your application through our website. We're an equal opportunities employer and welcome applications from diverse candidates. If you have any questions or require additional support, please don't hesitate to contact us.