Claims Advocate

1 week ago

Melbourne, Victoria, Australia beBeeCase Full time $80,000 - $120,000
About This Opportunity

Job Overview:

In this role, you will be working closely with injured workers to assist in the processing of their Workers Compensation claims. You will be the central point of contact for a portfolio of injured workers, employers and treating health providers. Your primary focus will be on ensuring correct and timely processing of reimbursement of treatment costs.

Your Key Responsibilities
  • Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various medical expenses to support their recovery
  • Reviewing, monitoring and approving requests for medical/surgical treatment
  • Ensuring appropriate documentation is received to process weekly wage payments for employers and injured workers
  • Performing administration tasks such as assessing and processing invoices, entering contact notes, drafting letters relating to decisions on claims
  • Taking and making a high volume of client and customer calls related to claims outcomes, updates, and service
What We're Looking For
  • Previous experience in a customer service-based role, especially in fields such as employment services, rehabilitation, mental health, social work or health & safety
  • Tertiary study in Psychology, social work or similar (beneficial, not essential)
  • Recent experience in a customer service-based role
  • Strong telephone-based communication, administrative skills and ability to learn and use systems/databases
  • Resilience and the ability to manage time effectively
Why Choose Us?
  • Dedicated learning and capability experts and a tailored training program
  • Attractive remuneration packaging and flexible work arrangements including work from home
  • Paid Parental Leave and reproductive leave
  • A friendly, collaborative and supportive environment

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