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Client Services Supervisor

2 months ago

North Sydney Council, Australia Recooty Full time

Position Overview:

Recooty is a leading provider in the recruitment industry, specializing in innovative solutions for talent acquisition. We are currently seeking a dedicated and experienced Customer Services Manager to enhance our client support operations. The ideal candidate will possess a robust background in the financial services sector, showcasing a professional demeanor suitable for engaging with a sophisticated clientele.

Key Responsibilities:

  • Effectively address both routine and intricate client service inquiries, ensuring prompt and courteous resolutions.
  • Manage a diverse range of client inquiries, including:
    • Functionality of our trading platforms and tools.
    • Account management tasks such as deposits, withdrawals, and transfers.
    • Understanding product offerings and their specifications.
    • Order processing and related financial operations.
    • Margin assessments and fee structures.
  • Collaborate with various internal and external departments to resolve common client issues.
  • Contribute to the enhancement of client service systems, policies, and procedures.
  • Assist in the training and development of team members under the guidance of the Head of Customer Service.

Qualifications:

  • A Bachelor's degree or higher, preferably in a business-related field.
  • A minimum of 3 years of experience in a financial services role, such as brokerage or banking.
  • Exceptional verbal and written communication skills for effective client interaction.
  • Comprehensive knowledge of financial instruments including stocks, options, and futures.
  • Familiarity with exchange operations, regulations, and execution platforms.
  • Possession of relevant licenses or the ability to obtain them.
  • Multilingual abilities are advantageous.
  • Prior leadership or supervisory experience is preferred but not mandatory.

Compensation: Competitive salary based on experience.