Client Services Coordinator
20 hours ago
Focal Community Services is a reputable organization with a long history of providing support to individuals with disabilities, their families, and carers. With a strong presence in the Western Suburbs and South-East Queensland, we deliver services to people of all ages and needs in their homes and the community.
Our person-centred approach focuses on empowering individuals to exercise freedom, choice, and control. We work closely with each participant as advocates, helping them to maximize and implement all the supports in their plan, including informal, mainstream, community, formal, and funded supports.
About the RoleWe are seeking an experienced professional to join our team as a Client Services Officer. Based in Ipswich, this dynamic role will act as a key bridge with clients, ensuring the right information is available to our support crew for quality outcomes.
Key Responsibilities- Facilitate quality client service delivery for our diverse client base across Southeast Queensland.
- Understand client support needs and goals, briefing relevant stakeholders for each new intake.
- Provide client service information to rosters and recruitment teams to ensure optimum support worker matching.
- Provide client support in an accurate and timely fashion, including keeping client files up to date and responding quickly to situations as they arise.
- Collaborate with the People and Culture team to ensure support workers are briefed on client-specific health and welfare requirements.
- Support program and activity design and planning as delegated by Manager, including resourcing and occasional in-person support.
- Close follow-up communication with clients and carers as needed.
- Prepare NDIS Progress Reports for plan reviews with Intake and Quoting team.
- Provide Compliance team with documents and assistance as required for Incident and Feedback management.
- Participate in the Client Services On-Call Roster.
- At least 2 years' experience in client coordination, preferably in the disability sector.
- Excellent administration skills and comfortable with using digital tools.
- Good decision-making skills ensuring effective supports and incident response.
- Excellent attention to detail.
- Valid Australian Driver's Licence and comprehensively insured vehicle.
- Current First Aid & CPR Certificate.
- Blue Card and Yellow/NDIS Worker Screening Clearance Card.
- Strong work ethic and good reliability.
- Generous Salary Packaging benefits up to $15,900.
- Learning and Development opportunities.
- Access to our Employee Assistance Program.
- Supportive People and Culture team.
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