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Pub Department Head

2 months ago

Melbourne, Victoria, Australia Frontline Recruitment Full time
Key Responsibilities

As the Duty Manager, you will be responsible for overseeing the pub's daily operations, ensuring that both the front-of-house and back-of-house teams deliver top-quality service.

Key responsibilities include:

  • Supervising daily operations to ensure the pub runs smoothly during your shift.
  • Leading, motivating, and supporting the front-of-house team to deliver excellent customer service.
  • Managing staff scheduling, breaks, and shift handovers.
  • Handling customer complaints and resolving issues efficiently to maintain a high standard of service.
  • Monitoring cleanliness and ensuring the venue meets health, safety, and hygiene standards.
  • Overseeing bar and kitchen operations, ensuring quality control of food and beverages.
  • Handling cash management, daily takings, and ensuring accurate financial reporting.
  • Assisting in stock control, ordering, and inventory management.
  • Supporting staff training and development to improve performance and customer satisfaction.
Requirements

The ideal candidate will have:

  • Proven experience in a similar style venue.
  • Strong leadership skills with the ability to manage and motivate a team.
  • Excellent communication and interpersonal skills.
  • Well-groomed, upbeat, and friendly persona.
  • Strong passion for food and drinks.
  • A desire to provide an exceptional customer experience and lead by example.
  • Flexibility to work evenings, weekends, and public holidays.
  • A current RSA.
  • A hospitality professional seeking long-term career growth.
Benefits

As a Duty Manager at Frontline Recruitment, you can expect:

  • A competitive salary.
  • Opportunities for professional growth.
  • A supportive, friendly, and family-oriented management team.
  • A very fair and flexible roster.