Pub Department Head
4 weeks ago
As the Duty Manager, you will be responsible for overseeing the pub's daily operations, ensuring that both the front-of-house and back-of-house teams deliver top-quality service.
Key responsibilities include:
- Supervising daily operations to ensure the pub runs smoothly during your shift.
- Leading, motivating, and supporting the front-of-house team to deliver excellent customer service.
- Managing staff scheduling, breaks, and shift handovers.
- Handling customer complaints and resolving issues efficiently to maintain a high standard of service.
- Monitoring cleanliness and ensuring the venue meets health, safety, and hygiene standards.
- Overseeing bar and kitchen operations, ensuring quality control of food and beverages.
- Handling cash management, daily takings, and ensuring accurate financial reporting.
- Assisting in stock control, ordering, and inventory management.
- Supporting staff training and development to improve performance and customer satisfaction.
The ideal candidate will have:
- Proven experience in a similar style venue.
- Strong leadership skills with the ability to manage and motivate a team.
- Excellent communication and interpersonal skills.
- Well-groomed, upbeat, and friendly persona.
- Strong passion for food and drinks.
- A desire to provide an exceptional customer experience and lead by example.
- Flexibility to work evenings, weekends, and public holidays.
- A current RSA.
- A hospitality professional seeking long-term career growth.
As a Duty Manager at Frontline Recruitment, you can expect:
- A competitive salary.
- Opportunities for professional growth.
- A supportive, friendly, and family-oriented management team.
- A very fair and flexible roster.
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